**Experienced Customer Service Representative – Insurance Sales and Account Management**

Are you a customer-centric individual with a passion for delivering exceptional service and building long-lasting relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Full-Time Customer Service Representative. In this role, you will play a vital part in managing and growing our customer base, ensuring customer satisfaction, and driving business growth. **About blithequark** At blithequark, we pride ourselves on being a customer-focused organization that values the well-being of our employees and the communities we serve. Our commitment to excellence is reflected in our dedication to providing top-notch service, innovative solutions, and a supportive work environment. As a member of our team, you will have the opportunity to grow professionally, develop new skills, and make a meaningful impact on the lives of our customers. **Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Developing insurance quotes, making sales presentations, and closing sales to drive business growth and revenue * Processing customer policy change requests in a timely and efficient manner * Securing all trailing documents from customers to ensure accurate records * Handling all incoming claim calls from customers and following up to ensure resolution * Completing Evidence of Insurance requests to meet customer needs * Greeting all customers entering the office in a friendly and helpful manner * Taking premium payments from customers and maintaining accurate records * Treating each customer contact as a cross-sell and up-sell opportunity, including financial products * Verifying phone numbers, addresses, and email addresses with each customer contact and updating customer information * Answering incoming phone calls on the first ring and returning phone messages promptly * Maintaining knowledge of new products and services to provide exceptional customer service and support * Developing and maintaining client relationships through outstanding relationship building skills **Requirements** To succeed in this role, you will need: * An upbeat, positive, and enthusiastic attitude, with a passion for delivering exceptional customer service * The ability to create relationships from a cold start and build strong connections with customers * Proficiency in multi-tasking, following through, and following up to meet customer needs * Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues * The ability to multi-task and prioritize tasks to meet deadlines * Professional phone etiquette and a strong understanding of customer service principles * Great customer service skills, with a focus on building long-lasting relationships and driving customer satisfaction * Problem-solving capabilities, with the ability to think critically and resolve customer issues efficiently **Preferred Qualifications** While not required, the following qualifications would be beneficial in this role: * Previous experience in customer service, sales, or account management * Knowledge of insurance products and services * Familiarity with CRM software and other customer service tools * Certification in customer service or a related field **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Annual base salary + commission + bonus opportunities * Paid Time Off (PTO) to recharge and relax * Life insurance to provide peace of mind * Health insurance to protect your well-being * Dental insurance to maintain a healthy smile * Vision insurance to protect your vision * A Mon-Fri schedule with evenings off to enjoy your personal time * Career growth opportunities to develop new skills and advance your career * Hands-on training to ensure your success in the role * A supportive work environment that values your contributions and well-being **Work Environment and Culture** At blithequark, we pride ourselves on creating a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a meaningful impact on the lives of our customers. We believe in fostering a culture of innovation, creativity, and collaboration, where every team member has the opportunity to grow and thrive. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job