**Experienced Inbound Customer Service Representative – Healthcare Equipment and Services (Work from Home)**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative healthcare equipment and services, as an Inbound Customer Service Representative (WFH). As a key member of our team, you will play a vital role in ensuring the highest level of customer satisfaction, resolving complex issues, and providing top-notch support to patients and healthcare professionals alike. **Why Choose blithequark?** At blithequark, we prioritize our employees' growth and well-being, offering a comprehensive benefits package and a supportive work environment that fosters collaboration and innovation. As an Inbound Customer Service Representative, you can expect: * Competitive pay starting at $15.50 per hour, with opportunities for unlimited earnings through our monthly bonus program * A generous benefits package, including medical, dental, vision, and 401(k) plans * A supportive and collaborative work environment that encourages open communication and teamwork * Opportunities for career advancement and growth within the organization * Employee recognition and discount programs to show our appreciation for your hard work and dedication **What to Expect (Job Responsibilities)** As an Inbound Customer Service Representative at blithequark, your primary responsibilities will include: * Serving as a patient advocate to resolve questions or concerns in a timely and professional manner * Collecting and inputting patient data into our e-Intake system with accuracy and attention to detail * Verifying products and services to ensure compliance with regulations and industry standards * Managing high-volume inbound phone calls for initial intake and assisting with CPAP resupply * Providing basic technical assistance and education on CPAP equipment to patients, ensuring they understand the proper use and maintenance of their devices **What Is Required (Qualifications)** To succeed in this role, you will need: * A high school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Strong customer service background, with a proven track record of delivering exceptional experiences * Basic computer and internet skills, including proficiency in Microsoft Office and Google Suite * A valid driver's license in the state of residence, with a clean driving record (when applicable for the position) **How to Stand Out (Preferred Qualifications)** While not required, the following qualifications will give you a competitive edge in this role: * Experience in the medical field and administrative record management * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Familiarity with billing reimbursement and insurance policies * Medical terminology knowledge, including the ability to interpret a variety of instructions across different communication mediums **Skills and Competencies Required for Success** To excel as an Inbound Customer Service Representative at blithequark, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with patients and healthcare professionals * Strong problem-solving and critical thinking skills, with the ability to resolve complex issues in a timely and professional manner * Proficiency in multiple software applications, including our e-Intake system and Microsoft Office * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate records and meet productivity standards **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Inbound Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and growth within the organization * A supportive and collaborative work environment that encourages open communication and teamwork * A comprehensive benefits package, including medical, dental, vision, and 401(k) plans **Work Environment and Company Culture Highlights** At blithequark, we prioritize our employees' well-being and happiness. Our work environment is designed to foster collaboration, innovation, and growth, with: * A supportive and inclusive company culture that values diversity and inclusion * A comprehensive benefits package, including medical, dental, vision, and 401(k) plans * Opportunities for professional development and growth within the organization * A flexible and remote-friendly work environment that allows you to work from home and maintain a healthy work-life balance **Compensation, Perks, and Benefits** As an Inbound Customer Service Representative at blithequark, you can expect: * Competitive pay starting at $15.50 per hour, with opportunities for unlimited earnings through our monthly bonus program * A generous benefits package, including medical, dental, vision, and 401(k) plans * A comprehensive package of perks and benefits, including employee recognition and discount programs **Conclusion** If you are a customer-focused, results-driven individual with a passion for delivering exceptional experiences, we invite you to join blithequark as an Inbound Customer Service Representative (WFH). Apply today and take the first step towards a rewarding and challenging career in the healthcare industry. Apply for this job