Project Delivery and Deployment Manager

About the position Responsibilities • Managing a project from requirements through implementation and support in a large enterprise and matrixed environment. • Actively participate in Pre-Sales and Sales meetings with Customers to assess requirements for integrating back-office applications. • Work with Contracts and Finance to ensure eBonding scope of work and costs are accounted for in deals/opportunities. • Provide live support (sometimes off-hours) for questions, troubleshooting and break-fix analysis for Customer e-Bonding integrations. • Understand the scope of programs as defined by the business requirements and budget process. • Participate in key planning milestones and act as a guide for the core program team from initiation through execution and completion. • Identify and obtain participation from required cross-functional core team members. • Create program plans and maintain program record. • Assist in the development and implementation of key goals, objectives and success criteria for the program. • Support the budget and resource forecasting exercise. • Identify and analyze risks and issues. • Track and manage the program schedule and task details included in the program plan. • Communicate updates on major milestones and keep all stakeholders informed of progress and issues. • Monitor and ensure quality of program deliverables. • Work with core team and key field resources to develop and monitor deployment schedule, strategies and tools. Requirements • Bachelor's Degree. • 5-7 years of relevant work experience. • Familiar with ServiceNow ITSM, ServiceBridge deployments. • Experience and familiarity of ITSMs (Integration System Management - ServiceNow, Remedy, etc). • Familiar with working in Agile environment, Jira experience a plus. • Excellent presentation and communication skills. • Creating sound technical implementation requirements aligning architecture, process design, ServiceNow Technical Best Practice and Standards. Nice-to-haves • Collaborate and develop and deploy Best Practices and Standard. • Establish Baselines for new functionality to evolve ITSM, Individual KPI's and Metrics. Benefits • Base pay within the range of $64,310.40 USD-$150,727.50 USD. • Eligibility for a Commission under the terms of an applicable plan for sales positions. • Eligibility for a Bonus for most non-sales positions. • Best-in-class Benefits to eligible employees. Apply tot his job Apply To this Job