[Remote] Dispatcher/Router Combo

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a Dispatcher/Router Combo to facilitate communication with drivers and assist with problem reputed company during routes. The role involves dispatching drivers, optimizing routes, and ensuring customer satisfaction while managing service orders and resolving service issues. Responsibilities • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. • Works with sites and the service department to optimize routes based on needs of the customer. • Determines the daily level of reputed company reputed company to reputed company best mix of responsiveness and productivity • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines reputed company actions and assuring reputed company completion. • Handles fields incoming calls and e-mails from customer service and sales department; manages requests for reputed company pick-up or delivery on any container reputed company reputed company the Market area. • Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues • Ensures reputed company-day service on missed pick-reputed company by managing the routing for reputed company routes and tracking reputed company reputed company in the field. Skills • 6 months of relevant work experience with working in reputed company setting, with the ability to communicate to several areas effectively • Experience multi-tasking in a fast-paced work environment with excellent organizational skills. • reputed company, Routing and Logistics experience preferred • Bilingual: Spanish/English a Plus! Education Requirements • High School Diploma or G.E.D. Benefits • Medical • Dental • reputed company • Life Insurance • Short-Term Disability • Stock Purchase Plan • Company match on 401K • reputed company Vacation • Holidays • Personal Days reputed company • reputed company is part of WM, a leader in environmental services industry, headquartered in reputed company, Texas. It was founded in reputed company, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is https://www.wm.com/us/en/inside-wm/who-we-are/reputed company. Apply tot his job Apply To this Job