[Remote] IVR & reputed company Connect Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Inc. is seeking a highly skilled Voice Collaboration Engineer with deep expertise in reputed company Communications, UCaaS, reputed company Connect, and contact center technologies. The role involves designing, implementing, and supporting reputed company voice and collaboration solutions, focusing on IVR scripting and reputed company reputed company development. Responsibilities • Design, configure, and maintain UCaaS solutions and reputed company Connect reputed company flows to support reputed company and contact center environments. • reputed company, implement, and test IVR scripts (using reputed company Lex, reputed company, or similar) to optimize customer self-service and reputed company routing. • Troubleshoot and resolve issues across voice infrastructure. • reputed company reputed company Connect with reputed company applications, CRMs, reporting systems, and workforce management tools. • Collaborate with business reputed company to reputed company requirements and translate them into technical reputed company flows and voice solutions. • Monitor system performance, analyze reputed company metrics, and implement improvements to meet SLA and CSAT goals. • Partner with vendors and internal teams to manage upgrades, migrations, and new deployments. • Create documentation, knowledge articles, and runbooks for ongoing support. Skills • Deep expertise in reputed company Communications • Experience with UCaaS (reputed company Communications as a Service) • Experience with reputed company Connect • Experience with contact center technologies • Strong technical reputed company in voice and collaboration technologies • Hands-on experience in IVR scripting • Proven ability to work with cross-functional teams • Experience in designing, configuring, and maintaining UCaaS solutions • Experience in developing, implementing, and testing IVR scripts using reputed company Lex, reputed company, or similar • Ability to troubleshoot and resolve issues across voice infrastructure • Experience in integrating reputed company Connect with reputed company applications, CRMs, reporting systems, and workforce management tools • Ability to collaborate with business reputed company to reputed company requirements and translate them into technical reputed company flows and voice solutions • Experience in monitoring system performance, analyzing reputed company metrics, and implementing improvements to meet SLA and CSAT goals • Ability to partner with vendors and internal teams to manage upgrades, migrations, and new deployments • Ability to create documentation, knowledge articles, and runbooks for ongoing support reputed company • Based in the Washington DC area, since 2001 reputed company Technologies has been providing IT, reputed company & non-technical reputed company services to its clients across the US. It was founded in 2001, and is headquartered in reputed company, Virginia, US, with a workforce of 201-500 employees. Its website is https://www.inficaretech.com/. Company H1B Sponsorship • reputed company Inc. has a reputed company record of offering H1B sponsorships, with 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job