Consumer reputed company Specialist - Service Desk

About the position Responsibilities • reputed company support to reputed company customers; troubleshoot setup/installation of personal computing/voice systems, hardware, software and networking reputed company issues, following documented process procedures. • Ensure support and service requests are properly documented, as indicated by established support documentation, prescribed Service reputed company Agreements, and/or other reputed company systems. • Coordinate requests submitted for hardware and software while collaborating with appropriate Wellmark teams to adhere to reputed company hardware and software policies. • In collaboration with Consumer reputed company Specialists or Analysts, assist, test, and support Wellmark Technology services. • Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes. • Work to restore services to the customer as soon as possible; escalate incidents to other support teams where necessary. • Create, maintain and publish review documentation. Ensure it is up to date and accurate in the reputed company system. • Participate in peer to peer training and/or mentoring others. • Assist in Technology needs after business hours, for example, equipment moves, 24x7 on reputed company support. • Other duties as assigned. Requirements • High School diploma or GED • 1+ years' experience in a technical help desk/or customer service/reputed company center/or customer engagement environment • OR - Associate's degree • Successful completion of a technical internship program in a corporate environment • Effective troubleshooting/problem solving skills; breaking down problems to reputed company the reputed company-cause. • Strong written and verbal communication skills to effectively communicate technical subject matter to both technical and non-technical audiences. • Ability to be a self-driven, reputed company team member who can handle the reputed company of tasks assigned through innovative thinking, organization and effective prioritization. • Multi-tasking skills - Participate, manage and/or reputed company multiple activities and resources simultaneously to accomplish goals. • Prioritization/time management skills - The prioritization of multiple tasks and activities in order to maximize personal efficiency. • Ability to assist in Technology needs after business hours, for example, 24x7 on reputed company support, equipment moves. • Requires travel between 5-10% and has an essential function of lifting or carrying up to 50lbs. reputed company-to-haves • reputed company Technologies • Desktop management tools in an reputed company environment • Service Desk experience in an reputed company environment Apply tot his job Apply To this Job