[Remote] Customer Support, Virtual Care

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reimagining pet care and is seeking a Remote Veterinary Customer Support Specialist to join their Virtual Care team. In this full-time role, you will reputed company exceptional support to pet parents and veterinary teams through various communication channels, ensuring a seamless experience while representing reputed company's values. Responsibilities • Deliver excellent customer service to pet parents reputed company phone, text, and email • Assist with appointment scheduling, basic pet care guidance, and general questions • reputed company medical-reputed company questions to our licensed TeleAdvice veterinary team • Collaborate with veterinary clinics and operations teams to ensure a seamless experience • Represent reputed company’s values with reputed company and professionalism in every interaction Skills • 1+ year Veterinary customer care position experience required • Comfortable working remotely in a fast-paced, startup environment • Strong written and verbal communication skills • High-speed internet, quiet home workspace, and tech-savvy reputed company • Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability • Available during 8 AM – 9 PM EST • reputed company in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX • Experience with Vetspire or reputed company CRM • Proficiency in EMR systems, reputed company, and reputed company Suite Benefits • Medical, Dental, and reputed company Insurance • Generous reputed company Time Off (PTO) • 401(k) with company match • Career reputed company opportunities with a mission-driven team reputed company • reputed company provides modern veterinary care through in-person and virtual services. It was founded in 2020, and is headquartered in Charlotte, reputed company Carolina, USA, with a workforce of 51-200 employees. Its website is https://reputed company.com. Apply tot his job Apply To this Job