Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions at blithequark

Transform Your Career in Healthcare Customer Service with blithequark

blithequark is revolutionizing the healthcare industry by combining cutting-edge technology with decades of domain expertise to create a more personalized and effective member/patient experience. As a global leader in business process management, blithequark is dedicated to driving positive outcomes for its clients through a range of service offerings, including clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

With a workforce of over 25,000 employees across five countries, blithequark is committed to shaping careers and fostering a culture of excellence. We are now seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives in our Call Center.

S.O.A.R. with blithequark: Elevate Your Career

At blithequark, we embody a culture that is centered around our S.O.A.R. values:

• S - Spark Curiosity: We encourage innovation and creativity in everything we do.
• O - One Team, One Direction: We work collaboratively towards a common goal.
• A - Action for Results: We are driven to deliver exceptional results.
• R - Right by Right Purpose: We are committed to making a positive impact.

As a Remote Customer Service Representative at blithequark, you will be the human touch that sets our service apart. You will play a critical role in ensuring that our customers receive the highest level of service, and you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Key Responsibilities

• Promptly and effectively manage all incoming calls, providing timely and effective solutions to customer issues.
• Conduct research to resolve customer complaints and concerns in a professional and empathetic manner.
• Accurately document all calls, ensuring that customer interactions are recorded and tracked.
• Communicate clearly and professionally with customers, achieving daily team quality and customer satisfaction goals.
• Strive to exceed caller expectations, building trust and loyalty with our customers.

What We're Looking For

To succeed as a Remote Customer Service Representative at blithequark, you will need:

• An unwavering commitment to delivering exceptional customer service.
• Punctuality and dedication to your role, with a strong attendance record.
• The ability to thrive in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
• Proficiency in navigating various computer applications, with strong technical skills.
• A drive to exceed customer expectations, with a customer-centric approach.
• A positive attitude and teamwork orientation, with a willingness to collaborate with colleagues.
• Previous healthcare experience is a plus, but not required. Previous call center experience is necessary.

Essential and Preferred Qualifications

To be considered for this role, you will need:

• To be at least 18 years of age.
• A High School Diploma or equivalent.
• A minimum of 1 year of experience in a single job, preferably in a call center customer service environment.
• Reliable attendance with no missed time in the first 90 days.
• The ability to type 25 wpm, with strong oral and written communication skills.
• Comfort with desktop computer systems, including the ability to navigate multiple applications.
• A hardwired internet connection with speeds greater than 5MB upload and 10MB download.
• A secure, private work area at home, with minimal distractions.
• Flexible schedule availability (Monday-Saturday).

What We Offer

At blithequark, we offer a range of benefits and perks to support our employees' well-being and career growth:

• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual.
• Performance incentives to reward outstanding performance.
• Paid training in a state-of-the-art video training environment.
• A comprehensive health plan available after 90 days.
• Employee wellness and engagement programs to support your overall well-being.
• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. As a Remote Customer Service Representative, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Our comprehensive training program will equip you with the knowledge and skills you need to succeed, and our career development opportunities will help you to achieve your long-term career goals.

Work Environment and Company Culture

As a remote employee, you will be working from home, but you will still be an integral part of our team. We foster a culture of collaboration and teamwork, and we are committed to supporting our employees' well-being and career growth. Our company culture is centered around our S.O.A.R. values, and we are dedicated to making a positive impact in the healthcare industry.

Join blithequark: Elevate Your Career

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team as a Remote Customer Service Representative at blithequark. With our comprehensive training program, career development opportunities, and competitive benefits package, we offer a compelling proposition for individuals looking to advance their careers in healthcare customer service.

blithequark is an Equal Opportunity Employer/Vet/Disability. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment.