Experienced Customer Service Representative - Work from Home Opportunity at blithequark

Join blithequark's Dynamic Team as a Work from Home Customer Service Agent

At blithequark, we're revolutionizing the customer experience landscape by providing top-notch solutions that drive exceptional interactions and optimal performance. As a leader in business process outsourcing, staff augmentation, and IT services, we're committed to helping our clients achieve their customer experience (CX) and digital transformation (DX) goals. If you're a motivated and customer-focused individual looking for a flexible work-from-home opportunity, we invite you to join our team as a Customer Service Agent.

About the Role

As a Work from Home Customer Service Agent at blithequark, you'll be the face of our company, interacting with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You'll be responsible for providing technical support, customer sales interactions, and account management tasks, all while maintaining a positive and enthusiastic outlook.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner
• Utilize systems and technology to complete account management tasks, including updating customer information and processing transactions
• Recognize sales opportunities and apply sales skills to upgrade customers to new products and services
• Explain and position products and processes with customers, ensuring they have a clear understanding of our offerings
• Appropriately escalate customer dissatisfaction to the managerial team, ensuring prompt resolution
• Ensure first-call resolution through effective problem-solving and call handling, minimizing the need for follow-up interactions

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• A customer service-oriented mindset (empathetic, responsive, patient, and conscientious)
• The ability to multitask, stay focused, and self-manage in a fast-paced environment
• Strong team orientation and customer focus

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous customer service experience in a contact center environment
• Experience with CRM software and other customer service tools
• Ability to work in a team environment and collaborate with colleagues to achieve shared goals

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes:

• Competitive compensation with regular reviews and raises based on tenure and performance
• Paid time off, holidays, and training opportunities
• Daily, weekly, and monthly incentives, including monetary rewards and prizes such as computers, tablets, and trips
• Medical, dental, and vision coverage options, including a MEC medical plan available after 30 days of employment
• Opportunities for career advancement and professional growth
• A fun, engaging work environment with a casual dress code

Our Culture

At blithequark, we're committed to fostering a diverse and inclusive work environment that values individual differences and promotes equal opportunities for all. We believe in creating a workplace where employees feel respected, supported, and empowered to succeed. Our company culture is built on the principles of:

• Diversity and inclusion
• Respect and empathy
• Teamwork and collaboration
• Innovation and continuous learning
• Customer-centricity

Work Environment

As a Work from Home Customer Service Agent, you'll be working from the comfort of your own home, with the flexibility to create a schedule that works for you. Our company provides the necessary technology and tools to ensure you can perform your job duties effectively. We also offer a professional office environment for those who prefer to work on-site.

Physical Requirements

While performing the duties of this job, you'll be required to:

• Sit/stand for long periods while using a computer and telephone headset
• Operate a computer and other office equipment, including a phone, copier, and printer
• Occasionally move about the office to accomplish tasks, reach in any direction, raise or lower objects, and move or exert force up to 40 pounds

COVID-19 Precautions

At blithequark, we're committed to ensuring the safety and well-being of our employees. We've implemented various measures to prevent the spread of COVID-19, including:

• Social distancing for on-site employees
• Frequent deep cleaning and disinfecting of workstations and common areas
• Daily contactless temperature checks for essential on-site employees
• Travel policies limiting travel and mandatory quarantine
• Reporting and quarantine processes and policies for those exposed
• Requesting masks to be worn when on-site employees are not at their workstation

About blithequark

blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. Our company helps clients achieve their CX and DX goals by delivering exceptional experiences and driving optimal performance. With a diverse lineup of tech-enabled business services operating companies, we're committed to driving modernization through digitalization.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.

Reasonable Accommodation

blithequark is committed to providing reasonable accommodations to qualified employees with disabilities. If you require accommodations, please contact our Human Resources department.

If you're a motivated and customer-focused individual looking for a flexible work-from-home opportunity, we encourage you to apply for this exciting role at blithequark. Join our dynamic team and help us revolutionize the customer experience landscape!

Apply Now!