Experienced Virtual Assistant for Guest Relations and Operations - Contract to Hire at blithequark

Join blithequark as a Virtual Assistant and Elevate Your Career in Guest Relations and Operations

At blithequark, we're revolutionizing the way we connect travelers with unique experiences and accommodations. As a pioneering company in the industry, we're committed to delivering exceptional guest services and fostering a culture of innovation and excellence. We're now seeking an experienced Virtual Assistant to join our team on a contract-to-hire basis, with a focus on guest relations and operations. If you're a skilled multitasker with a passion for delivering outstanding customer experiences, we encourage you to apply.

About the Role

As a Virtual Assistant at blithequark, you'll play a critical role in ensuring seamless communication between our guests, vendors, and internal teams. Your primary focus will be on providing top-notch guest relations, resolving issues, and maintaining a high level of customer satisfaction across various platforms, including Airbnb, VRBO, and Marriott. You'll also be responsible for performing various company tasks, such as reporting maintenance issues, managing damage claims, and assisting with accounting systems.

Key Responsibilities

• Guest Relations:
  • Screen potential guests and provide support to existing guests, resolving issues and addressing concerns in a timely and professional manner.
  • Respond to guest inquiries across multiple platforms, leveraging AI-powered tools like ChatGPT to craft comprehensive and personalized responses.
  • Communicate and escalate issues to management via Slack, ensuring prompt resolution and minimizing guest complaints.
  • Write and respond to guest reviews on Airbnb, VRBO, and other platforms, maintaining a high level of customer satisfaction and achieving 5-star ratings.
• Company Tasks:
  • Report maintenance and damage issues to Operations via Operto Teams, ensuring prompt attention and resolution.
  • Submit damage claims to Guesty Shield for reimbursement, following established procedures and guidelines.
  • Build, manage, and report on in-house maintenance labor, optimizing resource allocation and minimizing downtime.
  • Assist with the onboarding of accounting systems, utilizing your knowledge of business financials and accounting principles.
  • Foster strong relationships with third-party vendors, ensuring effective tertiary market management and vendor coordination.

Essential Qualifications

To succeed in this role, you'll need:

• Fluency in English, with excellent communication and interpersonal skills.
• Experience with guest relations, customer service, or a related field, preferably in the hospitality or vacation rental industry.
• Familiarity with Guesty and/or HostAI, with the ability to leverage AI-powered tools for guest messaging and other tasks.
• Proficiency in using VoIP technology for phone communications with guests and vendors.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Availability and reliability in CST and Eastern United States time zones, with a commitment to working Thursday and Friday shifts (3pm-11p CST).

Preferred Qualifications

While not essential, the following qualifications can enhance your candidacy:

• Experience with Operto Teams and Guesty Shield, with a strong understanding of their features and applications.
• Knowledge of business financials and accounting principles, with the ability to assist with accounting system onboarding.
• Background in third-party vendor relations and tertiary market management, with established relationships and networks.
• Familiarity with other customer service platforms and tools, such as Airbnb, VRBO, and Marriott.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to craft clear, concise, and engaging messages.
• Strong problem-solving and conflict resolution skills, with a customer-centric approach.
• Proficiency in using technology, including VoIP, Slack, and AI-powered tools like ChatGPT.
• Ability to work independently, with minimal supervision, and as part of a remote team.
• Strong organizational and time management skills, with a focus on prioritizing tasks and managing multiple projects.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to fostering a culture of growth and development. As a Virtual Assistant, you'll have opportunities to:

• Develop your skills in guest relations, customer service, and operations, with a focus on delivering exceptional customer experiences.
• Expand your knowledge of industry-specific tools and technologies, including Guesty, HostAI, and Operto Teams.
• Build strong relationships with internal teams and external vendors, enhancing your communication and interpersonal skills.
• Contribute to the development of new processes and procedures, driving innovation and excellence within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. As a remote team member, you'll be part of a collaborative and supportive environment that values:

• Flexibility and work-life balance, with a focus on employee well-being.
• Innovation and creativity, with opportunities to drive new ideas and initiatives.
• Diversity and inclusion, with a commitment to fostering a culture of respect and empathy.
• Professional development and growth, with opportunities for training and advancement.

Compensation, Perks, and Benefits

While specific details may vary, we offer a competitive compensation package, including:

• A contract-to-hire arrangement, with the potential for permanent placement.
• Opportunities for professional growth and development, with a focus on career advancement.
• A dynamic and inclusive company culture, with a commitment to employee well-being and satisfaction.
• Access to industry-specific tools and technologies, with ongoing training and support.

Conclusion

If you're a motivated and experienced Virtual Assistant looking to join a pioneering company in the industry, we encourage you to apply for this exciting opportunity at blithequark. With a focus on guest relations, operations, and customer service, you'll play a critical role in delivering exceptional experiences and driving business success. Don't miss this chance to elevate your career and join our dynamic team – apply today!