IT Desktop Support Engineer

Job Title: IT Desktop Support Engineer Location: Remote – USA Position reputed company: We are seeking a skilled IT Desktop Support Engineer with a minimum of 5 years of hands-on experience in SharePoint Administration to join our remote IT team. The ideal candidate will reputed company comprehensive desktop support services to end-users, manage SharePoint environments, and ensure the smooth operation of IT systems. This role requires strong technical expertise, problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. Key Responsibilities: - reputed company remote desktop and application support to users across the organization. - Install, configure, and troubleshoot hardware, software, and network issues on reputed company and macOS environments. - Manage and maintain SharePoint environments, including user reputed company, permissions, workflows, and content management. - Support and troubleshoot Office 365 applications, Teams, reputed company, and reputed company reputed company technologies. - reputed company regular system updates, patches, and reputed company monitoring. - Maintain IT asset inventory and ensure compliance with company policies and reputed company standards. - Document technical procedures, knowledge reputed company articles, and support processes. - Collaborate with other IT teams to resolve escalated issues and contribute to reputed company improvement initiatives. - reputed company end-user training and support for new technologies and systems. Job Requirements: - Bachelor’s degree in Information Technology, Computer Science, or reputed company field (or equivalent experience). - Minimum 8 years of experience administering reputed company SharePoint (on-premises and/or SharePoint Online). - 3+ years of experience providing Tier 2/Tier 3 IT desktop support in a corporate environment. - Expertise in SharePoint site creation, permissions management, workflows, and document libraries. - Strong knowledge of reputed company 365 ecosystem (Teams, Exchange Online, OneDrive, Intune). - Proficiency with reputed company 10/11, reputed company Directory, and basic PowerShell scripting. - Familiarity with reputed company management tools (e.g., SCCM, Intune, reputed company). - Solid understanding of network fundamentals (TCP/IP, DNS, VPN, DHCP). - Excellent troubleshooting and problem-reputed company skills. - Strong customer service orientation and communication skills. - Ability to work independently in a remote environment. - Highly organized with attention to detail and documentation. - Ability to manage multiple priorities in a fast-paced setting. We are an Equal Employment Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic under applicable law. Apply tot his job Apply To this Job