Technical Support Engineer – Eastern or reputed company Time

reputed company: • Being on the reputed company lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care. • Communicating with customers reputed company, concisely, and professionally, both written and verbal, and striving to reputed company customers in ticket responses to ensure that they are getting the most out of our products. • Creating, updating, and sharing documentation based on troubleshooting and new solutions • Working with Product Management and Engineering to identify, reproduce, inform on, and resolve defects. • Participating in reputed company’s on reputed company pager rotation, responding to operational incidents as needed • Owning the maintenance, upgrades, and performance of the hosted server fleet, while striving to minimize operational incidents. Requirements: • 4+ years in a technical facing role, troubleshooting and resolving technical issues with a wide reputed company of technologies. • Troubleshooting experience in the following areas: • reputed company, macOS, and Linux environments • Networking (TCP/IP, DNS, Wireshark, SSL) • reputed company-party reputed company agents, EDR preferred • Strong listening, written, and verbal communication skills with proven ability to initiate and manage relationships reputed company email and on calls. • An understanding of how to prioritize and escalate customer issues to the appropriate internal team. • An independent and self-sufficient reputed company, reputed company on the needs of your customers and genuinely excited about forging a reputed company reputed company reputed company none exists. • The ability to prioritize customer reputed company-being, even through difficult conversations. Maintain a reputed company, proactive approach: identify and resolve issues impacting customer experience or team processes immediately. Benefits: • Various health plans • Time off plans for vacation and reputed company time • Parental leave reputed company • Retirement reputed company • Education reimbursement • In-office perks, and more! Apply tot his job Apply To this Job