Experienced Customer Service Call Center Representative - Sales (Work From Home) at blithequark

Join the blithequark Team as a Premier Service Consultant and Redefine Customer Service

Are you a customer service professional looking for a new challenge? Do you have a passion for sales and a knack for creating meaningful connections with customers? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Call Center Representative - Sales, working from the comfort of your own home.

As a global leader in communications and technology, blithequark is committed to delivering exceptional customer experiences. As a Premier Service Consultant, you will be the voice of blithequark, providing solutions to prospective and existing customers, driving satisfaction and loyalty, and introducing the latest technology, services, and offers.

Make an Impact as a Premier Service Consultant

In this role, you will be frontline in providing solutions to customers, handling new service requests, and addressing existing customer needs. Your goal will be to provide effective and timely resolutions, deliver personalized recommendations, and meet monthly sales goals. You will be an expert at simplifying complex technical information, troubleshooting issues, and engaging Tier 3 support when necessary.

Key Responsibilities

• Identify upsell opportunities and make recommendations to customers with the latest technology, services, and offers.
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, and other customer interactions.
• Use multiple tools and systems to resolve service, billing, and payment inquiries, as well as maintain customer records.
• Simplify complex technical information, explaining customer bills, rate plans, and features of blithequark's products and services.
• Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
• May be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.

What You Can Expect from blithequark

At blithequark, we are committed to supporting your success. You can expect:

• Paid training and additional resources to support your new role as a Premier Service Consultant.
• A competitive hourly rate starting at $16.40/hr (and up) + up to $3,000 in commissions monthly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Additional perks, such as paid parental leave, adoption reimbursement, disability benefits, life and accidental death insurance, and employee assistance programs.
• Extensive employee wellness programs and discounts on blithequark products and services.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• A reliable and dedicated high-speed internet connection and an established dedicated work area.
• The ability to work in a fast-paced environment, handling a high volume of customer interactions.

Skills and Competencies Required for Success

To excel as a Premier Service Consultant, you will need:

• Excellent communication and interpersonal skills.
• The ability to simplify complex technical information and troubleshoot issues.
• A customer-centric approach, with a focus on delivering personalized recommendations and resolving customer issues.
• A sales mindset, with the ability to identify upsell opportunities and meet monthly sales goals.
• The ability to work independently, with minimal supervision, in a work-from-home environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping you grow and develop your skills. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our career possibilities are limitless, and we encourage you to take the lead in your career development.

Work Environment and Company Culture Highlights

As a blithequark employee, you will be part of a dynamic and inclusive team. Our company culture is centered around delivering exceptional customer experiences, and we are committed to supporting your well-being and success. As a work-from-home employee, you will have the flexibility to work from the comfort of your own home, while still being connected to our team and company culture.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including a competitive hourly rate, commissions, and benefits. Our perks and benefits include medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. We also offer additional perks, such as paid parental leave, adoption reimbursement, disability benefits, life and accidental death insurance, and employee assistance programs.

Join the blithequark Team Today!

If you are a motivated and customer-centric individual with a passion for sales, we encourage you to apply for this exciting opportunity. As a Premier Service Consultant at blithequark, you will have the chance to redefine customer service, create meaningful connections with customers, and drive business results. Apply today and take the first step in your career journey with blithequark!

blithequark is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We are committed to providing reasonable accommodations for qualified individuals with disabilities.