Experienced Customer Service Representative – Delivering Exceptional Support and Building Trust with Members in a Dynamic Health Insurance Environment at blithequark

Introduction to blithequark

At blithequark, we are more than just a health insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we seek forward-thinking professionals to join us in delivering exceptional customer experiences. As a member of our team, you will find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.

About the Role

We are seeking a talented and dedicated Customer Service Representative to handle incoming phone calls and serve as the primary customer interface for inquiries. As a member advocate, you will inform and educate our members, building trust in our abilities and being the voice of the customer. By utilizing established best practices, attending ongoing training, and leveraging resources and tools, you will serve as an expert to help navigate the complex world of insurance.

Key Responsibilities

• Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to and resolve customer issues
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials
• Elevate sensitive customer requests when necessary and comply with State and Federal regulations and mandates
• Stay current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Participate in ongoing training and development to enhance skills and knowledge in customer service, insurance products, and industry regulations

Requirements and Qualifications

To be considered for this position, you must have:

• High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
• Availability for 9-12 weeks of live virtual training, Monday to Friday, 8:00am-4:30pm (Central Time Zone)
• Reliable internet service provider and a dedicated, distraction-free workplace

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation skills
• Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
• A passion for providing exceptional customer service and making a difference in the lives of our members

What We Offer

At blithequark, we offer a competitive salary and benefits package, including:

• $39,520 annually, plus benefits package (Health Benefits effective 1st of the month following start date)
• Full-time position (40 hours per week) with a flexible work schedule, including the possibility of working from home
• Ongoing training and development opportunities to enhance your skills and knowledge
• A dynamic and supportive work environment that values diversity, equity, and inclusion

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge in customer service, insurance products, and industry regulations
• Opportunities for advancement and career progression within the company
• A supportive and collaborative work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. Our company culture is built on a foundation of:

• Respect and empathy for our customers and each other
• A passion for delivering exceptional customer service and making a difference in the lives of our members
• A commitment to innovation and continuous improvement
• A supportive and collaborative work environment that encourages teamwork and camaraderie

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• Salary and benefits package (Health Benefits effective 1st of the month following start date)
• Opportunities for bonuses and incentives based on performance
• A range of perks and benefits, including flexible work arrangements, professional development opportunities, and employee recognition programs

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a workplace that is welcoming and inclusive to all employees, and we look forward to hearing from you.

Join our team and become part of a dynamic and supportive work environment that values diversity, equity, and inclusion. Apply now to become a Customer Service Representative at blithequark and start your journey to a rewarding and challenging career in the health insurance industry.