Experienced Mechanical Customer Service Expert – Delivering Exceptional Support and Solutions in a Dynamic and Inclusive Environment at blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and inclusive organization that values diversity and promotes a culture of inclusion.

Benefits of Working at blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing them with the skills and knowledge they need to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: We provide our employees with a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to creating a workplace that is conducive to happiness and a healthy work-life balance, and we offer a range of programs and initiatives to support our employees' well-being.

Job Overview

We are seeking an experienced Mechanical Customer Service Expert to join our team in the Bristol, TN area. As a Mechanical Customer Service Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Responsibilities

As a Mechanical Customer Service Expert, your responsibilities will include:

• Handling and Responding to Customer Inquiries: You will handle and carefully respond to all customer inquiries, providing excellent customer service through active listening.
• Providing Innovative Solutions: You will work with confidential customer information and treat it sensitively, aiming to resolve issues on the first call by being proactive.
• Communicating with Customers: You will appropriately communicate with customers, calmly attempting to resolve and de-escalate any issues that may arise.
• Escalating Interactions: You will escalate interactions when necessary and appropriate, tracking all call-related information for auditing and reporting purposes.
• Providing Feedback: You will provide feedback on call issues, helping us to continually improve our services and support.

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to Work Remotely: You must be able to work remotely in a virtual team environment, with a strong internet connection and a clean and quiet workspace.
• Customer Service Experience: We prefer candidates with at least 6 months of customer service experience, although this is not essential.
• Technical Skills: You must be comfortable with desktop computer systems, have proven oral and written communication skills, and be able to navigate Windows operating systems.
• Problem-Solving Skills: You must have logical problem-solving skills and be able to prioritize your work effectively.
• Education: You must be a high school graduate or have a GED equivalent.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following internet connection requirements:

• Minimum Download Rate: Your internet connection must have a minimum subscribed download rate of 12.0 Mbps.
• Minimum Upload Rate: Your internet connection must have a minimum subscribed upload rate of 3.0 Mbps.
• Ping and Packet Loss: Your internet connection must have no packet loss and a ping of under 50ms.
• Proof of Internet Speed: You will need to provide proof of your internet speed before starting work.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Whether you are looking to progress in your current role or move into a new area of the business, we will support you every step of the way.

Company Culture

At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We also believe in giving back to our communities and supporting local charities and initiatives.

Compensation and Benefits

We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward our employees' hard work and dedication. From paid time off and employee wellness programs to recognition schemes and social events, we are committed to showing our employees that we value and appreciate them.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you. As a Mechanical Customer Service Expert at blithequark, you will have the opportunity to work with a dynamic and inclusive team, develop your skills and knowledge, and contribute to the success of our business. So why not apply today and take the first step towards an exciting and rewarding career with blithequark?