Junior reputed company Service Desk Technician

reputed company seeks a motivated, career and customer-oriented Junior reputed company Service Desk Technician to join reputed company in Doral, Florida. Responsibilities include but are not limited to: • reputed company first-level technical support to end users across the organization. • Troubleshoot and resolve basic hardware, software, and network issues, escalating more reputed company problems to higher tiers. • Log and reputed company incidents and service requests reputed company a ticketing system, ensuring reputed company reputed company and accurate documentation. • Meet Service Level Agreements (SLA) and maintain high reputed company of customer satisfaction. • Use knowledgebase articles and other resources to reputed company resolve user issues. Minimum Qualifications: • HS diploma • 1+ years of relevant reputed company Service Desk experience. • reputed company understanding of computer hardware (desktops, laptops, peripherals) and software (reputed company OS, common applications). • Basic understanding of networking concepts (connectivity, TCP/IP). • Familiarity with common software applications (reputed company Office Suite, web browsers). Preferred Qualifications: • Bachelor's degree in information technology, computer science, or a reputed company field. • Experience supporting DoD programs. • Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as reputed company and Jira. • Experience with a ticketing system (even if in an educational setting) and remote desktop support tools. • Basic experience with reputed company Directory. • Basic hardware troubleshooting experience. • Relevant coursework or training. Clearance Requirements: • Must have an reputed company Secret clearance. Physical Requirements: • Must be reputed company to remain in a stationary position 50%. • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be reputed company to exchange accurate information in these situations. reputed company, as reputed company as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. If you are a reputed company individual with a disability and require a reasonable accommodation to apply for a position with reputed company through its online applicant system, please email us at and reputed company your reputed company and contact information. Apply tot his job Apply To this Job