Experienced Full-Time Evening Customer Care Associate - Healthcare Navigation and Support with 10% Rate Differential at Blithequark

Join the Award-Winning Team at Blithequark

Blithequark is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, dedicated to making healthcare easier for our members. We're seeking a compassionate and customer-focused Evening Customer Care Associate to join our team. As a work-from-home associate, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About Blithequark

At Blithequark, we're passionate about helping people every single day. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have received numerous awards and recognition for our excellence in customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small) - 2024
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - 2024
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW) - #95, 2024

Job Summary

As an Evening Customer Care Associate at Blithequark, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Your Success

At Blithequark, we're invested in your success. We offer:

• Comprehensive new-employee training program to help you develop the knowledge and skills needed for success in your role
• All work equipment and technology to support your work-from-home role
• Ongoing support and guidance from supervisors and staff

Benefits and Compensation

We offer a total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs

Hourly rate starting at $16.00, with a 10% rate differential for evening shifts.

Schedule and Work Environment

This is a full-time (40 hours/week) position, Monday - Friday, with two evening shifts available:

• 1:00 to 9:30 pm EST
• 1:30 to 10:00 pm EST

As a work-from-home associate, you'll need to be located within the Continental United States.

Requirements

To be successful in this role, you'll need:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution skills
• Multitasking skills

Career Growth and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer:

• Ongoing training and development opportunities
• Opportunities for advancement and promotion
• A supportive and collaborative work environment

Work Environment and Company Culture

At Blithequark, we're proud of our company culture and work environment. We offer:

• A flexible and remote work environment
• A supportive and collaborative team
• Opportunities for growth and development
• A commitment to diversity, equity, and inclusion

Why Join Blithequark?

If you're passionate about helping others and making a difference in healthcare, we encourage you to apply for this exciting opportunity. At Blithequark, we're dedicated to:

• Providing exceptional customer service
• Supporting our employees' growth and development
• Creating a positive and inclusive work environment

As an Equal Opportunity Employer, we respect and value diversity and are committed to the principles of Equal Employment Opportunity.