Experienced Part Time Remote Customer Service Specialist - After Hours Support for Healthcare Services at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Experiences in Healthcare

Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across various specialties. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team. As a critical member of our team, you will serve as the initial point of contact for patients, healthcare providers, and facilities, ensuring seamless communication and coordination of patient care.

About Blithequark

Blithequark is a renowned healthcare organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a presence in over 145 locations and 25 specialties, we are committed to delivering high-quality healthcare services to the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Role Purpose and Responsibilities

As a Part Time Remote Customer Service Specialist, you will be responsible for:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Requirements and Qualifications

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: 2-5 years of recent healthcare or customer service experience
• Typing Test: Minimum speed of 35 wpm, 90% accuracy
• Location: Must live within 1 hour of St. Louis, Missouri

Preferred Qualifications:

• Recent healthcare experience, preferably in a customer service role
• Familiarity with electronic health records and healthcare operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and software applications
• Knowledge of healthcare operations and terminology

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to providing our team members with opportunities for growth and development. As a Part Time Remote Customer Service Specialist, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback from experienced team leaders
• Opportunities for career advancement and professional growth
• Access to our Institute for Learning and Development

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Compassion and empathy
• Excellence and quality
• Innovation and continuous improvement
• Collaboration and teamwork
• Diversity and inclusion

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Competitive hourly rate
• Part-time benefit eligibility
• Comprehensive medical, dental, vision, life insurance, and legal services
• Disability insurance and pension plan/403(b) plan funded by Blithequark
• 401(k) plan with Blithequark match
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time

Schedule and Shift Details

This is a part-time position, requiring 24 hours per week. The schedule includes:

• Sunday: 12:00 a.m. - 9:30 a.m.
• Thursday and Friday: 4:00 p.m. - 12:00 a.m. (Holiday Bucket: 4:00 p.m. - 12:00 a.m.)

Conclusion

If you're a compassionate and detail-oriented individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity as a Part Time Remote Customer Service Specialist at Blithequark. Join our team and make a difference in the lives of our patients and communities.