Experienced Full Stack Customer Service Representative – Night and Weekend Shifts, Providing Exceptional Experiences for VIP Customers in Live Events and Entertainment at Blithequark

Join the Team That's Revolutionizing the Live Events Industry

Blithequark is a leading player in the live events and entertainment industry, and we're on the hunt for a talented Customer Service Representative to join our Expedited Resolutions Team. As a key member of our team, you'll have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and exceptional experiences that exceed their expectations. If you're passionate about delivering outstanding customer service, have a flair for technical expertise, and can multitask with ease, we want to hear from you!

About Blithequark

At Blithequark, we pride ourselves on creating unforgettable experiences for our customers, from the point of purchase to the moment they enter the gates of their favorite live events. Our commitment to excellence has earned us the distinction of being voted the best Customer Service team two years in a row by Newsweek. We're dedicated to building a culture that values empathy, confidence, and professionalism, and we're looking for team members who share these values.

Key Responsibilities

• Serve as the primary point of contact for high-level customer inquiries via phone, chat, and email, providing timely and effective resolutions to their issues.
• Develop and present solutions to customer issues efficiently and effectively, utilizing technical expertise and empathy to de-escalate complex situations.
• Update internal order notes and ensure proper procedures are followed during all customer and seller interactions.
• Maintain thorough knowledge of company values, processes, and policies to provide accurate information and support.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.

Role Expectations and Progression

As a Customer Service Representative on our Expedited Resolutions Team, you'll have a clear path for growth and development. Here's what you can expect in your first 30, 90, and 180 days:

30 Days In:

• Complete new hire orientation and gain the resources you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers and sellers.
• Acclimate to team and company norms, business objectives, and Blithequark's values.
• Understand the flow of buyer orders and entry-level call inquiries.
• Become familiar with company policies and processes.
• Navigate and resolve non-complex calls.
• Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.

90 Days In:

• Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts.

180 Days In:

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learning to advance skill sets necessary for team goals.
• Be competent in industry nuances and company policies.
• Manage highly complex, escalated, and high-value contacts without guidance.
• Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

What You'll Bring

To succeed in this role, you'll need:

• Work experience in customer service in a retail or service-related industry.
• Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
• Excellent empathy, confidence, and patience.
• Written communication skills with an aptitude for grammar and spelling accuracy.
• The ability to multitask in a fast-paced environment.
• Self-reliance and the ability to work with minimum supervision.
• Research skills to troubleshoot customer issues.
• A willingness to be flexible with work hours where needed.
• A genuine interest in live events, sports, and entertainment.

Work Schedule and Benefits

Here's what you can expect:

• The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
• Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off.
• Hours are: 3:30 pm - 12:00 am.
• Hybrid model, not fully remote. 3 days in the office and 2 days at home.
• $40,000 base salary with overtime eligibility.
• Bi-annual bonuses.
• Annual equity grant.
• Any hours worked over 40/week are overtime eligible.

Perks and Benefits

At Blithequark, we offer a range of benefits and perks to support your well-being and career growth:

• See your favorite live events and performers on us!
• Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space.
• Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• Earn additional income through bonus incentives.
• Save for your future through 401K Matching.

Why Join Blithequark?

We're a team that's passionate about delivering exceptional experiences and making a difference in the live events industry. By joining our team, you'll have the opportunity to:

• Be part of a best-in-class customer service team that's recognized industry-wide.
• Work with a talented and dedicated team that's committed to excellence.
• Develop your skills and advance your career in a fast-paced and dynamic environment.
• Enjoy a range of benefits and perks that support your well-being and career growth.

Ready to Join the Team?

If you're excited about the opportunity to join our team and deliver exceptional experiences for our customers, we want to hear from you! Apply now to start your journey with Blithequark and become a part of our talented and dedicated team.