Experienced Customer Development Insights Manager – Strategic Business Opportunities and Customer Insights for blithequark

Join the Team at blithequark: Where Purpose-Driven People Thrive

blithequark is a dynamic and fast-growing company in the convenient nutrition space, making waves with its renowned brands such as Premier Protein, Dymatize, and PowerBar. As part of our holding company, we're driven by a simple yet powerful formula for success: a purpose-driven organization, supportive and autonomous people, and a culture where everyone feels connected and valued. Our regenerative culture has earned us recognition as a Great Place to Work for the 8th year-running and a ranking of #2 on Fortune Magazine's Best Workplaces in our category.

About the Role: Customer Development Insights Manager

We're seeking an exceptional Customer Development Insights Manager to drive strategic business opportunities for blithequark at Costco Wholesale. As a key member of our team, you'll report to the Costco Sales Director and focus on providing insights into current business trends, future developments, and customer forecasting. Your expertise will help shape our approach to customer development, and your recommendations will inform our strategies to grow our business and increase consumer penetration.

Key Responsibilities:

• Develop strategic customer-centric insights to drive growth and increased penetration
• Provide recommendations on custom new packs and creative programs
• Educate internal and external stakeholders on trends and opportunity gaps at the customer level

Customer Level Insights Development (50% of Time):

• Develop customer-specific insights to build understanding of the account and customize the National PNC Category Selling story
• Collaborate cross-functionally with internal HQ category, Sales Strategy, and Marketing on new item development and sell stories based on customer level category insights
• Manage the new item setup process and track and analyze new item introductions
• Provide weekly updates on Costco Business internally up to PNC Leadership
• Own weekly Costco Meeting to review WOS and inventory changes/challenges
• Run weekly CRX/IRI reports for Costco Team and provide key insights on data
• Maintain price value audits for customer reporting and internal channel management
• Conduct competitive analysis with report out both internally and externally
• Engage Costco external partners to maintain programs and program development and partnerships
• Attend all Costco Meetings to provide insights as needed

Strategic Planning (30% of Time):

• Assist Director in building out Costco Presentations
• Leverage available reports/Numerator to extrapolate both short-term and long-term actionable insights for business
• Maintain reporting as well as current trends and gaps for both Costco and internal stakeholders
• Document competitive product entries and impact to both the category and our brands
• Participate in the Integrated Business Planning (IBP) process, providing key customer insights to inform sales, production, and financial planning
• Lead forecasting efforts to ensure they reflect both market conditions and customer sales strategies

Annual Plans Development and Implementation (20% of Time):

• Participate in annual plan development for the current year and 5-year horizon
• Assist in the development of Joint Business Planning Meeting
• Ensure continuity for all volume-driving activities throughout all PNC systems to ensure flawless execution

What We're Looking For:

Education and Experience:

• Bachelor's degree or equivalent work experience
• 3+ years of relevant Sales experience within the Consumer-Packaged Goods (CPG) industry
• Previous experience working on Costco projects/Support is preferred
• Experience with Data analytic and systems (IRI)
• Proficient experience with reporting tools and platforms, Excel, and reporting analytics

Skills and Competencies:

• Must be willing to travel up to 30% (if not in WA), 20% if in WA
• Independent, self-driven individual with the ability to build vs. manage
• Collaborative teamwork and alignment
• Creative approach with a desire for continuous improvement
• Expertise in sales and category management within CPG
• Proficient in data-driven decision-making and strategic planning

Our Culture and Values:

At blithequark, we pride ourselves on a vibrant culture that values purpose-driven people, connection, and growth. Our employees enjoy a range of benefits, including:

• Year-round ½ day Fridays
• In-office massages
• Free lunches & snacks
• Dogs in the office
• Month-long cultural and diversity celebrations
• Monthly over-the-top in-office events
• 6% 401k match after 1 year
• As-needed sick leave
• Generous paid family leave
• All positions bonus-eligible
• Company-wide volunteer days
• Company-matched charitable donations

Why Join Us?

If you're looking for a dynamic and supportive work environment where you can grow and thrive, we want to hear from you! At blithequark, we're committed to creating an equitable and inclusive environment that contributes to the success of our organization. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial, and local laws.

Ready to Apply?

If you're excited about this opportunity and believe you'd be a great fit for our team, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission of Changing Lives with Good Energy!