Experienced Online Chat Marketing Specialist - Digital Customer Engagement and Sales Strategy at blithequark

About blithequark

blithequark is a leading financial institution dedicated to providing exceptional banking services to its customers. With a strong presence across 11 states, we operate over 1,200 branches and approximately 3,200 ATMs, making us the 13th-largest bank in the United States. At blithequark, we pride ourselves on fostering a diverse and inclusive work environment, valuing the unique contributions of our employees, and promoting equal opportunities for all.

Job Summary

We are seeking an experienced Online Chat Marketing Specialist to join our team at blithequark. As a key player in our digital customer engagement strategy, you will be responsible for developing and executing online chat and customer engagement recommendations, managing vendor relationships, and driving the growth of our online chat service program. If you have a passion for digital marketing, customer experience design, and online sales tactics, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop, refine, and execute online chat and customer engagement recommendations to drive sales and enhance customer experience
• Manage and maintain relationships with vendors to ensure seamless integration of chat services
• Build upon the chat roadmap and socialize the 12-18 month strategy with key stakeholders
• Analyze monthly online chat transcripts and metrics to identify trends, opportunities, and areas for improvement
• Define and build an online chat service program that meets customer needs and business objectives
• Manage chat script maintenance and compliance to ensure regulatory requirements are met
• Socialize chat program insights and results with key stakeholders to inform business decisions
• Collaborate with cross-functional teams to design and implement customer experience improvements

Essential Qualifications

• 5-7 years of experience in online sales and marketing tactics, online chats, customer engagement, and online customer service tactics
• Bachelor's degree in eCommerce, Web Marketing, or a related field; MBA an added advantage
• Proven ability to manage multiple workstreams, build cross-functional relationships, and manage risk
• Experience in customer experience design, web analytics, and A/B split testing
• Strong analytical and problem-solving skills, with the ability to interpret data and inform business decisions

Preferred Qualifications

• Experience with chatbot development and integration with CRM systems
• Familiarity with digital marketing platforms and marketing automation tools
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders
• Willingness to travel up to 25% of the time to attend industry events, conferences, and meetings

What We Offer

At blithequark, we offer a competitive compensation package and a range of benefits to support your career growth and well-being. Our offer includes:

• Base salary: $85,000 - $120,000 per annum
• Bonus: $5,000 - $10,000 per annum
• Relocation assistance available for qualified candidates
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools to support your work

Our Culture

At blithequark, we value diversity, equity, and inclusion. Our culture is built on a foundation of respect, empathy, and collaboration. We strive to create an environment where our employees feel valued, supported, and empowered to succeed. Our culture highlights include:

• Diverse and inclusive workplace, with a focus on promoting equal opportunities for all
• Employee recognition programs, including awards and rewards for outstanding performance
• Professional development opportunities, including training, mentorship, and education programs
• Community engagement initiatives, including volunteer programs and charitable giving

How to Apply

If you are a motivated and experienced online chat marketing specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.