Experienced Full-Time Live Chat Specialist – Customer Service & Lead Generation for Automotive Clients in a Remote Setting

Join the Team at Blithequark: Where Customer Service Meets Innovation

Blithequark is seeking highly skilled and enthusiastic Live Chat Specialists to join our dynamic team! As a Live Chat Specialist at Blithequark, you will play a crucial role in delivering exceptional customer service and generating leads for our automotive dealer clients through online chat conversations. This is a unique opportunity to work in a relaxed yet professional environment, utilizing your excellent communication skills and technical abilities to drive revenue growth for our clients.

About Blithequark

Blithequark operates in the automotive industry, providing cutting-edge solutions to enhance customer engagement and experience. Our team is built on a foundation of innovation, teamwork, and a passion for delivering outstanding service. We value a healthy work-life balance and offer a supportive remote work environment that allows you to thrive.

Key Responsibilities:

• Customer Engagement: Handle a wide variety of customer inquiries via online chat, providing accurate and timely information about our products and services.
• Lead Generation: Narrow down appointment information to schedule appointments and capture customer contact information for lead generation and client review.
• Interaction Summarization: Summarize interactions based on customer needs for client review, ensuring that all relevant details are captured and communicated effectively.
• Knowledge Development: Develop and maintain a knowledge base of evolving products and services, staying up-to-date on the latest developments and trends in the automotive industry.
• Multitasking: Demonstrate strong multitasking abilities, handling multiple chat conversations simultaneously while maintaining a high level of quality and professionalism.

Essential Qualifications:

• Customer Service Experience: Previous experience in retail customer service or the automotive industry is preferred but not necessary. Strong communication skills and a customer-centric approach are essential.
• Technical Skills: Basic internet and window-based computer skills are required. Experience with technology and a willingness to learn are highly valued.
• Multitasking Ability: A strong ability to multitask is preferred, with gaming experience being helpful in managing multiple conversations simultaneously.
• Professional Demeanor: A positive and professional demeanor is crucial, with excellent written and verbal communication skills.
• Adaptability: The ability to adapt to change and thrive in a fast-paced work environment is essential for success in this role.

Preferred Qualifications:

• Automotive Industry Knowledge: Familiarity with the automotive industry and its products/services is a plus.
• Technical Proficiency: Proficiency in using various software applications and tools to manage customer interactions and generate leads.

Carrera Growth Opportunities and Learning Benefits:

• On-the-Job Training: Comprehensive training program to equip you with the skills and knowledge needed to excel in your role.
• 401(k) and Matching: Competitive 401(k) plan with company matching to support your long-term financial goals.
• Referral Program: Opportunity to participate in a referral program that rewards you for recommending qualified candidates.
• Professional Development: Ongoing opportunities for professional growth and development, including training and education programs.

Work Environment and Culture:

• Remote Work: Enjoy the flexibility of working from home, with a requirement to reside in one of the specified states.
• Non-Smoking Environment: Blithequark promotes a healthy lifestyle by maintaining a non-smoking environment.
• Equal Opportunity Employer: We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
• Team Culture: Collaborative and supportive team culture that values innovation, teamwork, and customer satisfaction.

Compensation and Benefits:

• Competitive Pay: $13.00 per hour, with opportunities for growth and advancement.
• Comprehensive Benefits: 401(k), 401(k) matching, on-the-job training, and a referral program.
• Flexible Scheduling: Various shifts available, including day, evening, and night shifts.

Requirements and Application Process:

• Residency Requirement: Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin.
• Equipment Requirements: Own a computer or laptop with a webcam and microphone.
• Training and Availability: Able to attend four weeks of paid, remote training via Zoom (Tuesday through Saturday, 11:00 AM - 7:30 PM EDT) and work five days a week, including a Saturday or Sunday.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Please submit your application, including your resume and a cover letter, to join our team at Blithequark. We look forward to hearing from you!