**Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions**

**Unlock a Rewarding Career in Healthcare Customer Service with blithequark** Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments and are eager to grow your skills and career? Look no further than blithequark, a global leader in business process management dedicated to optimizing the member and patient experience. **About blithequark** blithequark is a trailblazer in the healthcare industry, combining cutting-edge technology and transformation-driven BPM services with decades of expertise to drive positive outcomes for our clients. With a global presence spanning 5 countries and over 25,000 employees, we are committed to shaping careers and empowering individuals to reach their full potential. **Our Culture** At blithequark, we believe in fostering a culture that values collaboration, innovation, and growth. Our S.O.A.R values serve as a guiding light for our team members: * **S - Spark Curiosity**: We encourage our team members to ask questions, explore new ideas, and push the boundaries of what's possible. * **O - One Team, One Direction**: We work together towards a common goal, leveraging our diverse skills and expertise to achieve excellence. * **A - Action for Results**: We take ownership of our work, striving for results that exceed expectations and make a meaningful impact. * **R - Right by Right Purpose**: We stay true to our values and purpose, always keeping the needs of our clients and customers at the forefront of our decision-making. **Join Our Team** We are seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives in our Call Center. As a crucial part of our team, you will provide the essential human touch that sets our service apart, delivering exceptional experiences to our clients and customers. **Benefits** * **Competitive Pay**: Enjoy a competitive hourly rate of $14.00 for non-bilingual and $15.00 for bilingual representatives. * **Performance Incentives**: Earn rewards and recognition for your hard work and dedication. * **Paid Training**: Receive comprehensive training in a state-of-the-art video training environment. * **Comprehensive Health Plan**: Access a comprehensive health plan after 90 days of employment. * **Employee Wellness and Engagement Programs**: Participate in programs designed to support your physical and mental well-being. * **Significant Career Growth Opportunities**: 90% of our leaders began as Customer Service Representatives, demonstrating our commitment to career development and growth. **Responsibilities** As a Remote Customer Service Representative, you will be responsible for: * **Promptly and Effectively Managing Incoming Calls**: Respond to customer inquiries and resolve issues in a timely and professional manner. * **Conducting Research to Provide Effective Solutions**: Gather information and provide solutions that meet the needs of our clients and customers. * **Documenting Calls Accurately**: Record all calls and interactions in a clear and concise manner. * **Communicating Professionally, Empathetically, and Diplomatically**: Engage with customers in a respectful and empathetic manner, using clear voice quality and articulation. * **Striving to Achieve Daily Team Quality and Customer Satisfaction Goals**: Meet or exceed performance targets and contribute to a positive team environment. **What We Are Looking For** We are seeking individuals who possess: * **Unwavering Commitment to Perfect Effort**: A dedication to delivering exceptional results and exceeding expectations. * **Punctuality and Dedication**: A strong work ethic and ability to maintain a consistent schedule. * **Ability to Thrive in a Fast-Paced Environment**: The capacity to adapt to changing circumstances and prioritize tasks effectively. * **Proficiency in Navigating Various Computer Applications**: Familiarity with desktop computer systems and ability to learn new software. * **Drive to Exceed Caller Expectations**: A passion for delivering exceptional customer experiences and exceeding expectations. * **Desire to Build and Enhance Current Skills**: A willingness to learn and grow, both personally and professionally. * **Positive Attitude and Teamwork Orientation**: A collaborative mindset and ability to work effectively with others. * **Previous Healthcare Experience**: A plus, but not required. * **Previous Call Center Experience**: Required, with a minimum of 1 year in a single job, preferably in a call center customer service environment. **Requirements** To be considered for this role, you must: * **Be 18 Years of Age or Older**: Meet the minimum age requirement for employment. * **Hold a High School Diploma or Equivalent**: Possess a high school diploma or equivalent, such as a GED. * **Have a Minimum of 1 Year in a Single Job, Preferably in a Call Center Customer Service Environment**: Demonstrate a track record of success in a call center environment. * **Be Reliable and Have No Missed Time in the First 90 Days**: Maintain a consistent attendance record and meet performance targets. * **Be Able to Type 25 WPM**: Meet the minimum typing requirement for the role. * **Possess Strong Oral and Written Communication Skills**: Demonstrate effective communication skills, both verbally and in writing. * **Be Comfortable with Desktop Computer Systems**: Familiarity with desktop computer systems and ability to learn new software. * **Have a Hardwired Internet Connection with Speeds Greater than 5MB Upload and 10MB Download**: Meet the minimum internet speed requirements for remote work. * **Have a Secure, Private Work Area at Home**: Ensure a dedicated workspace that meets our security and confidentiality requirements. * **Be Available to Work a Flexible Schedule (Monday-Saturday)**: Be willing to adapt to changing schedules and work requirements. **Equal Opportunity Employer/Vet/Disability** blithequark is an Equal Opportunity Employer/Vet/Disability, committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and perspectives. **Apply Now** Ready to take the first step in your career journey with blithequark? Apply now and join our team of dedicated professionals who are shaping the future of healthcare customer service. Apply for this job