**Junior Tech Support Specialist (24/7 Live-Chat Team) at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark, a leading innovator in mobile and online banking technology, is seeking a talented Junior Tech Support Specialist to join our 24/7 live-chat team. **About blithequark** blithequark is a trailblazer in the mobile and online banking technology space, dedicated to revolutionizing the way people interact with their financial institutions. Our cutting-edge solutions empower customers to take control of their financial lives, and our team is committed to providing unparalleled support and service. As a Junior Tech Support Specialist, you'll be part of a dynamic team that's shaping the future of banking technology. **Job Summary** We're looking for a motivated and tech-savvy individual to join our 24/7 live-chat team as a Junior Tech Support Specialist. In this role, you'll work directly with our clients, supporting end-users with technical questions about our products, and collaborating with our technical team remotely. This is an entry-level position, perfect for someone looking to kick-start their career in technical support. **Key Responsibilities** As a Junior Tech Support Specialist, you'll be responsible for: * **In-depth understanding of our banking software and apps**: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions. * **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to troubleshoot and resolve issues, and to develop new solutions. * **Examining technical logs to troubleshoot and resolve issues**: You'll analyze technical logs to identify and resolve issues encountered during 24/7 client support projects. * **Handling technical processes and explaining them to less-technical people**: You'll need to be able to break down complex technical concepts into easy-to-understand language, making it accessible to our customers. * **Managing a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: You'll need to be able to communicate effectively with our customers and colleagues. * **Ability to establish good working relationships with customers**: You'll need to be able to build trust and rapport with our customers, providing them with exceptional support and service. * **Solid troubleshooting ability**: You'll need to be able to analyze problems, identify solutions, and implement them effectively. * **Ability to learn technical skills quickly**: You'll need to be able to absorb new information and skills quickly, and apply them in a practical way. * **In-depth learning and understanding of our mobile and online banking products**: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions. * **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development team to identify and resolve issues. * **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment. **Nice to Have** While not essential, the following skills and experiences would be a huge asset: * **Experience in banking live-chat**: If you have experience working in a live-chat environment, particularly in the banking sector, you'll be well-suited to this role. * **Experience in technical support**: If you have experience providing technical support, you'll be able to hit the ground running in this role. * **Experience with Dialogflow**: If you have experience with Dialogflow, you'll be able to leverage this skill to provide exceptional support to our customers. * **Experience with various mobile phone platforms, especially iOS and Android**: If you have experience working with mobile devices, you'll be able to provide expert support to our customers. * **Project management experience**: If you have experience managing projects, you'll be able to apply this skill to manage your workload and meet deadlines. * **Working directly with US-based customers**: If you have experience working with US-based customers, you'll be able to provide exceptional support and service to our customers. * **Knowledge of US banking system**: If you have knowledge of the US banking system, you'll be able to provide expert support to our customers. **Our Benefits** As a Junior Tech Support Specialist at blithequark, you'll enjoy: * **Fully remote work**: You'll be able to work from the comfort of your own home, or from anywhere in the world. * **Long-term employment**: We're committed to providing a stable and secure work environment, with opportunities for growth and development. * **Competitive salary**: You'll be rewarded with a competitive salary that reflects your skills and experience. * **Paid sick leave and internal medical insurance policy**: We care about your well-being, and provide a comprehensive benefits package to support your health and happiness. * **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a dynamic team that's passionate about sharing knowledge and expertise. * **Internet compensation (50$ per month)**: You'll receive a monthly stipend to support your internet costs. * **Friendly and easy-going international team and colleagues**: You'll be part of a diverse and inclusive team that's passionate about delivering exceptional customer experiences. **How to Apply** If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job