Experienced Customer Service Representative - Bilingual Spanish Speaker Wanted at blithequark

Join the blithequark Team: Revolutionizing Commercial Laundry and Beyond!

At blithequark, we're not just a company; we're a community of innovators and problem solvers dedicated to delivering exceptional service and technology solutions across North America. With a team of 2,500 professionals, we're leading the way in commercial laundry services, consumer services technology, air-vending, and EV solutions. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry.

About the Role: Customer Service Representative

We're on the lookout for a highly skilled and bilingual Customer Service Representative to join our dynamic team. As a Customer Service Representative at blithequark, you'll be the face of our company, providing top-notch support and service to our valued customers. Your ability to communicate effectively in Spanish will be a significant asset, enabling us to better serve our diverse customer base.

Key Responsibilities

• Provide direct customer support and service to clients contacting our Customer Support Center, ensuring timely and effective resolution of their queries and concerns.
• Collaborate with internal teams to achieve service level commitments and proactively communicate with customers throughout the process.
• Build and maintain strong internal and external relationships through exceptional problem-solving skills and consistent follow-through.
• Effectively communicate with other departments and customers to resolve problems and educate customers on our products and services.
• Model exemplary customer service behaviors, ensuring all interactions with customers are professional, courteous, and customer-centric.
• Meet performance targets and Customer Service team goals, contributing to the overall success of the department.
• Participate in proactive customer calls to review service performance, develop service resolution plans, and identify potential opportunities.
• Research and resolve billing problems, providing support and training as needed to ensure customer satisfaction.
• Ensure compliance with Federal, State, and Local laws, as well as company policies and procedures.
• Maintain data integrity and assist in conversions as necessary, working closely with internal teams.

What We're Looking For

Essential Qualifications

• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Bilingual ability to read, write, and speak in Spanish is highly desirable.
• Excellent communication and problem-solving skills.
• Customer-centric approach with a strong ability to work in a fast-paced environment.

Preferred Qualifications

• Associate's degree or higher.
• Previous experience in customer service or a related field.
• Strong analytical and problem-solving skills.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Customer service skills with a focus on resolution and satisfaction.
• Ability to work in a team environment and build strong relationships.
• Adaptability and flexibility in a dynamic work environment.
• Proficiency in Spanish is a significant plus.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement within the company.
• A supportive and collaborative work environment that encourages learning and innovation.

Work Environment and Company Culture

blithequark is a company that values its employees and strives to create a positive and inclusive work environment. Our culture is built on:

• A commitment to work-life balance, ensuring you have time to enjoy what matters.
• A culture of appreciation and rewards for hard work and accountability.
• A supportive team that is dedicated to your success and well-being.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• 75% Employer Contribution to Medical, Dental, and Vision insurance.
• Health Savings Account with Employer Contribution.
• Company Paid Life, Short-term, and Long-term Disability Insurance.
• 401k with generous Company Match.
• Paid Time Off (PTO) & Holiday Pay.
• Flexible Spending & Health Savings Account.
• Employee Discounts on Travel, Theme Parks, Home & Auto Insurance, and more!
• Education Reimbursement Program.
• Paid Employee Referral program.

Join Our Team!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you! At blithequark, we're committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates who share our passion for delivering exceptional customer service and driving innovation.

Apply now to become a part of our dynamic team and start your journey towards a fulfilling career at blithequark!