Email/Chat/Phone Specialist (Nights and Weekends) - Delivering Unforgettable Customer Experiences at blithequark

Join the blithequark Team: Where Live Events Meet Exceptional Customer Service

At blithequark, we're passionate about creating unforgettable experiences for our customers, from the moment they purchase tickets to the moment they enter the gates of their favorite live events. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing the blithequark brand, providing top-notch service to our customers via phone, email, and live chat. If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team and be part of a company that's redefining the ticketing industry.

The blithequark Advantage: Why We're the Go-To Destination for Live Event Enthusiasts

blithequark is more than just a ticketing company - we're a community of live event enthusiasts dedicated to delivering exceptional customer experiences. With a vast inventory of tickets to sports, concerts, and theater events, we're the one-stop-shop for fans looking for the best seats at the right price. Our team is driven by a shared passion for live events, and we're committed to making every interaction with our customers a memorable one.

Key Responsibilities: Delivering Exceptional Customer Experiences

• Handle customer contacts promptly and professionally, resolving queries and concerns in a timely and effective manner.
• Answer questions about purchases, orders, inventory, and upcoming events, providing accurate and helpful information to customers.
• Support our customers proactively via phone, email, and live chat, anticipating their needs and delivering personalized service.
• Utilize internal and external technology to manage order fulfillment, ensuring seamless and efficient transactions.
• Be a team player and contribute to the culture and growth of blithequark, sharing knowledge and expertise with colleagues to drive collective success.
• Create memorable experiences with customers who share our love for live events, building lasting relationships and fostering brand loyalty.

Career Growth and Development: Your Journey at blithequark

At blithequark, we're committed to helping our team members grow and develop in their careers. Here's what you can expect in your first 30, 90, and 180 days as an Email/Chat/Phone Specialist:

First 30 Days: Onboarding and Training

• Complete new hire orientation, gaining the resources and knowledge you need to succeed in your role.
• Learn how ticket marketplaces operate and how you'll contribute to delivering great experiences for our customers.
• Acclimate to team and company norms, business objectives, and blithequark values.
• Gain access to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you've learned from observing and listening to their emails and calls.

First 90 Days: Taking Ownership and Driving Results

• Perform core responsibilities comfortably on your own, handling customer contacts with confidence and poise.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for, using data to inform your decisions and drive results.

First 180 Days: Leadership and Innovation

• Apply methods to execute individual tasks that positively impact the team, driving collective success and growth.
• Play an active role in continued learnings to advance skill sets necessary for team goals, staying ahead of the curve and driving innovation.
• Handle front-line customer escalations and follow-ups, using your expertise and judgment to resolve complex issues.
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization, driving growth and innovation.

What You'll Bring: Skills and Qualifications

To succeed as an Email/Chat/Phone Specialist at blithequark, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat, with a proven track record of delivering exceptional service.
• A team player mentality and drive to contribute to culture and growth, with a passion for collaboration and teamwork.
• A sense of curiosity to ask questions and keenness to improve upon work, with a commitment to ongoing learning and development.
• A passion for live events (sports, concerts, or theater), with a deep understanding of the industry and its nuances.
• A flexible schedule to work evenings, weekends, and holidays, with a willingness to adapt to changing business needs.
• Excellent verbal and written communication skills, with the ability to craft compelling and effective responses to customer queries.
• Experience with Zendesk or similar help desk software, with a willingness to learn and adapt to new technologies.

What We Offer: Compensation, Benefits, and Perks

At blithequark, we offer a comprehensive compensation and benefits package that reflects our commitment to our team members. Here's what you can expect:

• A competitive base salary of $40,000, with bi-annual bonuses and equity to drive growth and reward performance.
• Training is fully paid, with ongoing learning and development opportunities to support your career growth.
• A range of benefits, including medical, dental, and vision insurance, 401K matching, and FLEX PTO to support your well-being and work-life balance.
• Monthly credits and discounts for attending live events, so you can enjoy the events you love at a discounted rate.
• A hybrid working model, with 3 days in the office and 2 days remote, to support your flexibility and work-life balance.
• A variety of additional workplace perks, including mental health days and other initiatives to support your well-being and happiness.

Join the blithequark Team: Apply Now

If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team at blithequark. With a commitment to delivering exceptional customer experiences and a range of benefits and perks to support your well-being and career growth, we're the perfect destination for anyone looking to make a meaningful impact in the ticketing industry. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) and start delivering unforgettable experiences to our customers.