Experienced Customer Service Consultant – Delivering Personalized Health Care Solutions with Compassion and Empathy at blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle is at the core of our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, blithequark is dedicated to transforming the way health care is delivered, making it more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in innovating and delivering solutions that make a meaningful difference in the lives of our members.

Job Overview

As a Customer Service Consultant at blithequark, you will be the first point of contact for our members, providing them with the support and guidance they need to lead healthier lives. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, promoting wellness, and helping our members achieve their health goals. If you are a compassionate and energetic individual who is dedicated to making a positive impact, we encourage you to join our team.

Key Responsibilities

• Educate identified members about programs available to them to promote wellness and healthy living
• Schedule appointments with our nurses and coaches or enroll members in group coaching events
• Inform members about company-sponsored incentives and review their progress towards meeting these incentives
• Assist members with portal-related questions, including password resets, registration, navigation, and completing health assessments
• Promote the use of our mobile app and provide technical support as needed
• Deliver a positive member experience that reflects the values and mission of blithequark

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• A personal high-speed broadband internet connection with a minimum speed of 100/25 mbps
• 2 years of experience in a customer service call center environment, supporting inbound and outbound queues
• Experience promoting programs or telephonic sales is preferred but not required
• Average 85-100 contacts per day, with excellent keyboarding skills and the ability to type 45 WPM with 95% accuracy
• Familiarity with Microsoft 360 (Outlook, Teams, One Drive) and workforce management software is preferred but not required
• Knowledge of Avaya One X or comparable telephonic software is a plus

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:

• Experience working in a setting with contractual customer expectations and performance guarantees
• Excellent communication skills, both verbal and written
• Ability to support complex and nuanced work, with a strong focus on problem resolution
• Demonstrated ability to handle multiple assignments competently, accurately, and efficiently
• Foundational knowledge of computers, including navigation, working in multiple windows, and basic functions such as copy/paste
• Ability to learn in an online/telework environment and adapt to change

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• A competitive pay range of $18.50 - $31.72 per hour
• Eligibility for a bonus, commission, or short-term incentive program
• A full range of medical, dental, and vision benefits
• A 401(k) retirement savings plan and an Employee Stock Purchase Plan
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, and free development courses
• A CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Our Culture and Work Environment

At blithequark, we pride ourselves on our unique culture and work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We are committed to sustainability, recognition programs, and making a positive impact in our communities. If you are looking for a career that offers opportunities for growth, development, and making a difference, we encourage you to join our team.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Conclusion

At blithequark, we are dedicated to transforming the way health care is delivered, making it more personal, convenient, and affordable. As a Customer Service Consultant, you will play a vital role in achieving this mission, providing our members with the support and guidance they need to lead healthier lives. If you are looking for a career that offers opportunities for growth, development, and making a difference, we encourage you to join our team. Apply today and become a part of the blithequark family!