Experienced Customer Support Associate – Remote Opportunity for Exceptional Problem-Solvers and Customer Advocates at blithequark

Introduction to blithequark

At blithequark, we're revolutionizing the manufacturing industry with our cutting-edge platform designed to reduce costs, increase visibility, and drive efficiency. As a fast-growing tech company, we've recently secured Series A funding, which has positioned us for rapid growth and expansion. Our headquarters in Chicago's River West neighborhood serves as the hub for our innovative endeavors, but we're committed to fostering a remote-friendly work environment that allows talented individuals like yourself to thrive from anywhere in the USA.

About the Role

We're seeking an exceptional Customer Support Associate to join our dynamic team. As a critical member of our customer-facing team, you will work closely with our internal engineering and customer success teams to provide top-notch support to our customers, addressing their concerns, and escalating issues as necessary. Your expertise in problem-solving, communication, and customer service will be invaluable in helping us deliver an outstanding customer experience.

Key Responsibilities

• Handle incoming customer inquiries and concerns via email and our support portal, ensuring timely and effective resolutions.
• Collaborate with internal sales and customer success teams to ensure seamless support for pilots and existing customers, fostering strong relationships and driving customer satisfaction.
• Work closely with the engineering team to escalate and investigate bugs and product questions, providing exceptional technical support and ensuring prompt issue resolution.
• Utilize tools like Notion to manage internal processes and information, maintaining accurate records and streamlining workflows.

Preferred Experience and Qualifications

To excel in this role, you should possess:

• Strong problem-solving skills, with the ability to distill solutions from multiple sources of information and think critically.
• Experience working in a customer service role, with a proven track record of delivering exceptional customer experiences and resolving complex issues.
• Ability to learn new systems and tools quickly, with a strong aptitude for technology and a willingness to adapt to our innovative platform.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a valued member of our team, you can expect:

• A competitive salary range of $40k - $50k, depending on experience, with opportunities for growth and professional development.
• Unlimited PTO, with a minimum of 2 weeks, to ensure you can recharge and prioritize your well-being.
• A flexible work schedule, with the option to work remotely or partially remotely, and access to our co-working locations in Charlotte or downtown Chicago.
• A comprehensive benefits package, including 401(k) plan, health insurance (medical, vision, and dental), and more.

Our Culture and Values

At blithequark, we're passionate about building a culture that values collaboration, innovation, and customer-centricity. We believe in:

• Fostering a cross-functional team that thrives on collaboration and mutual support, where every team member is critical to our success.
• Embracing a vision for massive growth and impact, with a talented team, cutting-edge technology, and a loyal customer base to support our journey.
• Prioritizing work-life balance, recognizing that our team members are our greatest asset, and supporting a balanced life that allows you to thrive.
• Empowering our team members to operate with freedom and autonomy, trusting you to achieve your mission and make a meaningful impact.
• Viewing our customers as long-term partners, rather than just transactions, and striving to deliver exceptional experiences that drive loyalty and growth.

Why This Role Might Not Be a Fit for You

We want to ensure that you're aware of the demands and expectations of this role. If you:

• Dislike interacting with people or find customer-facing work challenging, this role may not be the best fit.
• Struggle with organization, note-taking, or communication, you may find it difficult to succeed in this position.
• Are easily stressed or prefer a slow-paced work environment, you may not thrive in our fast-paced and dynamic team.
• Prefer to work in isolation or are not motivated to take initiative, you may not be the best fit for our collaborative and results-driven culture.

Conclusion

If you're a motivated and customer-focused individual with a passion for problem-solving and delivering exceptional experiences, we'd love to hear from you. At blithequark, we're committed to building a team that shares our values and is dedicated to making a meaningful impact. Apply now to join our dynamic team and embark on an exciting journey of growth, learning, and success.