Experienced Customer Service Representative - Sales Hybrid Role for Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to blithequark

At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company has a rich history, dating back to the invention of the telephone by Alexander Graham Bell. Since then, we have continued to push the boundaries of technology and innovation, bringing families, communities, and businesses together with the products and services they need to thrive every day. As a global leader in communications and technology, we are committed to redefining customer service and creating meaningful connections with each customer.

Job Overview

This hybrid position is an exciting opportunity to join our team as a Customer Service Representative - Sales, working in our center 3-4 days a week and remotely from home 1-2 days a week. As a member of our team, you will be the voice of blithequark, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You will handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.

Key Responsibilities

• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and problem-solving skills

Preferred Qualifications

• Previous experience in sales or customer service in the telecommunications industry
• Knowledge of blithequark's products and services, including voice, internet, wireless plans, and devices
• Experience with customer relationship management (CRM) software and other sales tools
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Sales, you will have the opportunity to learn about the latest technology, devices, and products, as well as develop your sales and customer service skills. You will also have access to paid training and additional resources to support your success in your new role. With blithequark, you will have the chance to round out your experience and take your career to the next level.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of innovation, teamwork, and customer focus. We are committed to making a positive impact on our communities and the environment, and we expect our employees to share this commitment.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales at blithequark, you can expect a competitive salary and benefits package. Our Premier Service Consultants earn between $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met. You will also have access to a range of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement program, paid time off and holidays, and more. Additionally, you will receive employee discounts on blithequark's products and services, as well as access to extensive employee wellness programs and employee assistance programs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!