Experienced Multilingual Customer Support Representative – Mobile Gaming Industry with Remote Work Opportunities

Join the Global Team at blithequark

blithequark is a leading mobile game development company that has made a significant impact on the gaming industry worldwide. With revenue ranking among the top 3 globally and being the number one mobile application developer in EMEA, our games have reached an impressive 2.3 billion installations, which is approximately a third of the world's population. Every day, over 30 million players engage with our games, making us a major player in the mobile gaming sector.

We are now seeking a dynamic and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will have the opportunity to work with players from all over the world, providing technical support and assistance for our free-to-play mobile games across multiple platforms. If you have excellent communication skills in English, German, and Russian, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

• Technical Support Expert: Serve as a go-to expert for providing technical support for our mobile games across various platforms. Manage player tickets effectively with the assistance of support engineers to ensure timely resolutions.
• Global Player Engagement: Engage with a diverse and global player base, offering technical advice and assistance to ensure a seamless gaming experience.
• Issue Resolution and Collaboration: Identify, prioritize, and swiftly resolve technical issues. Collaborate with various departments such as production, QA, design, programming, legal, and marketing to provide comprehensive solutions.
• Research and Continuous Improvement: Utilize your research skills to come up with innovative solutions and enhance our support services continuously.

Requirements

• Multilingual Communication Skills: Excellent verbal and written communication skills in English, German, and Russian.
• Technical Aptitude: A knack for quickly grasping technical concepts and explaining them to users with varying levels of technical expertise.
• Experience with Mobile Games: Experience playing mobile games is preferred, as it will help you understand the gaming environment and provide more effective support.

What We Offer

Healthcare and Well-being

• Comprehensive Healthcare: We reimburse online sessions with a psychologist and offer healthcare benefits, including dental insurance and treatment for COVID-19, for you and your children.

Work-Life Balance

• Paid Time Off: Enjoy a generous amount of paid vacation days and sick leave. Additional days off can be requested in special circumstances.

Professional Development and Education

• Reimbursement for Conferences and Courses: We reimburse participation in relevant conferences and courses. Regular internal bootcamps and access to discounted English language courses are also provided.

Entertainment and Merch

• Global Events: Participate in hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

Fitness and Wellness

• Fitness Support: We support a healthy lifestyle by offering reimbursement for gym memberships or fitness app subscriptions.

Community Involvement

• Charity Projects and Employee Initiatives: Engage in charity projects and support employee initiatives through our grant competition.

Work Format

Enjoy the flexibility of working remotely or from one of our offices located in Armenia, Georgia, Kazakhstan, or Montenegro. We offer a dynamic work environment that caters to different work styles and preferences.

Career Growth Opportunities

At blithequark, we believe in fostering a culture of continuous learning and growth. As a Customer Support Representative, you will have the opportunity to develop your skills, gain new experiences, and advance in your career. Our supportive team and comprehensive training programs ensure that you have the resources you need to succeed.

Why Join blithequark?

By joining our team at blithequark, you become part of a global community that is passionate about creating engaging and enjoyable gaming experiences. We value diversity, inclusivity, and innovation, and we strive to create a work environment that is both challenging and rewarding.

If you are a motivated and customer-focused individual with a passion for the gaming industry, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will play a crucial role in delivering exceptional support to our players and contributing to the success of our games.

Don't miss this chance to be part of a leading mobile game development company and to work with a talented team of professionals who are dedicated to excellence. Apply now and take the first step towards a rewarding career at blithequark!