Experienced Senior Learning Specialist - Customer Service Training and Development at Blithequark

Join the Blithequark Team as a Senior Learning Specialist and Revolutionize Customer Service Training

Blithequark is seeking an exceptional Senior Learning Specialist to lead our Learning Delivery team in providing top-notch training experiences for our Customer Support Associates. As a Senior Learning Specialist, you will play a critical role in designing, delivering, and evaluating training programs that foster long-term success and drive business performance. If you're a passionate and innovative trainer with excellent communication skills, we want to hear from you!

About Blithequark and the Industry

Blithequark is a leading organization dedicated to delivering exceptional customer experiences through innovative solutions and outstanding service. Our Customer Service team is at the forefront of this mission, and we're looking for talented professionals like you to join our team. As a Senior Learning Specialist, you will be part of a dynamic team that shapes the future of customer service training and development.

Key Responsibilities

As a Senior Learning Specialist at Blithequark, you will be responsible for:

• Designing, delivering, and evaluating training programs that cater to diverse learning needs and styles, including self-directed, instructor-led, virtual, and experiential learning.
• Leading and supporting a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement strategies.
• Supervising structured learning metrics and overseeing results for assigned territories and regions.
• Managing live performance metrics end-to-end for assigned territories.
• Conducting learning sessions on new processes and delivering various training courses for continuous learning, new hire batches, transfer batches, and more.
• Maintaining data and analysis through reports on Excel (as per business requirements).
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team.
• Identifying learning coaches and certifying them.
• Leading individual improvement projects to enhance business performance.
• Driving Quality and Learning metrics.
• Conducting Chime sessions and classroom sessions for stakeholders.

Requirements and Qualifications

To succeed as a Senior Learning Specialist at Blithequark, you will need:

Essential Qualifications:

• 2+ years of experience in training delivery roles.
• 1 year of experience in Customer Service or customer service-related work experience.
• Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.
• Highly accurate and fluent in Japanese and English (spoken and written).
• Flexibility to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications:

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task.

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills to engage with diverse stakeholders.
• Strong leadership and team management skills to lead and support a team of Customer Support Associates.
• Analytical and problem-solving skills to drive business performance and improve training programs.
• Flexibility and adaptability to work in a fast-paced, dynamic environment.
• Passion for adult learning and training to create engaging and effective learning experiences.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our employees. As a Senior Learning Specialist, you will have:

• Opportunities for professional growth and career advancement.
• Access to training and development programs to enhance your skills.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Innovation and creativity in everything we do.
• Collaboration and teamwork across departments and functions.
• Diversity and inclusion in our hiring practices and workplace culture.
• Employee well-being and work-life balance through flexible work arrangements and benefits.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for bonuses and performance-based incentives.
• Flexible work arrangements and remote work options.
• Access to cutting-edge technology and tools.

Conclusion

If you're a motivated and experienced training professional looking to make a difference in the customer service industry, we encourage you to apply for this exciting opportunity at Blithequark. As a Senior Learning Specialist, you will play a critical role in shaping the future of customer service training and development. Don't miss this chance to join our dynamic team and take your career to the next level!