Experienced Full Stack Customer Service Representative - Patient Advocacy and Support at Blithequark

Join the Team That's Redefining Chronic Care Management at Blithequark

Are you a passionate and empathetic individual looking for a purposeful career that makes a real difference in the lives of patients? Do you thrive in dynamic environments and possess exceptional communication and problem-solving skills? Blithequark, a leading innovator in at-home patient care, is seeking talented Customer Service Representatives to join our Patient Support Department. As a Patient Advocate Representative, you will be at the forefront of delivering superior customer service, ensuring patient satisfaction, and driving business growth.

About Blithequark

At Blithequark, we're committed to revolutionizing chronic care management through our patient-centric approach. Our team is dedicated to providing exceptional care and support to patients, and we're looking for individuals who share our values and passion for making a difference. Our culture is built on three core values:

• Certainty: We prioritize execution and reliability, ensuring that our patients receive the care they need.
• Compassion: We understand the burdens of patients and their loved ones, and we're committed to delivering exceptional customer satisfaction.
• Advancement: We're always looking for ways to innovate and improve, driving growth and progress in everything we do.

Job Summary

As a Patient Advocate Representative at Blithequark, you will play a critical role in our call center operations, delivering first-class customer service to patients, resolving issues, and ensuring accurate and timely shipping of reorders. You'll work closely with our patients, physicians, and referral sources to troubleshoot concerns, add services, and verify insurance coverage. Your exceptional communication and problem-solving skills will enable you to provide cross-functional support to all business units, maintaining up-to-date documentation and insurance for accurate processing and billing of patient services.

Key Responsibilities

• Obtain and process authorizations for reorders, ensuring accurate and timely shipping of patient supplies.
• Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
• Verify that patients have all required medical documentation to permit billing of services as assigned.
• Maximize patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
• Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
• Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
• Maintain a high degree of confidentiality always due to access to sensitive information.
• Ensure regular, predictable, consistent attendance and flexibility to meet the needs of the department.

Essential Qualifications

• Minimum high school diploma or GED equivalent required.
• Customer service experience preferred.
• Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Preferred Qualifications

• Previous experience in healthcare or medical customer service.
• Familiarity with medical terminology and insurance requirements.
• Experience with customer relationship management (CRM) software.

What We Offer

At Blithequark, we're committed to providing an exceptional work environment that supports the growth and well-being of our team members. Our Duluth office offers:

• Competitive hourly rate of $18/hr.
• Opportunities for career growth and professional development.
• Comprehensive training and onboarding program.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Why Join Blithequark?

By joining our team at Blithequark, you'll have the opportunity to make a real difference in the lives of patients and their families. Our patient-centric approach and commitment to exceptional customer service create a unique and rewarding work environment. We're an equal opportunities employer, committed to diversity and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!