Experienced Full Stack Customer Service Representative - Bilingual Spanish, Remote US, Delivering Exceptional Support in a Fast-Paced, Entrepreneurial Environment

About blithequark

blithequark is a pioneering organization dedicated to empowering individuals with disabilities, chronic illnesses, and aging adults to maintain their independence in their homes and communities. As the nation's largest and most experienced Financial Management Service provider, we collaborate with states and managed healthcare organizations to facilitate personalized long-term care. Our mission is to transform lives by providing the necessary support and resources for individuals to "self-direct" their care.

Join Our Team: Customer Service Representative 1 (Bilingual Spanish) - Remote US

We are seeking a highly motivated and results-driven Customer Service Representative to join our dynamic team. As a bilingual Spanish-speaking representative, you will play a vital role in delivering exceptional support to our customers, responding to inquiries, and resolving issues in a professional and timely manner. If you are passionate about making a difference and thrive in a fast-paced, entrepreneurial environment, we encourage you to apply.

Key Responsibilities:

• Respond to inbound and outbound call inquiries, providing accurate and helpful information to customers.
• Initiate outbound calls to follow up on previous contacts and respond to inquiries.
• Provide exceptional customer service, demonstrating a public-service oriented approach and understanding of the needs of persons with disabilities.
• Perform support ticket transaction resolution tasks and administrative functions.
• Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries.
• Maintain accurate records and documentation for audit and internal control purposes.
• Route mail, email, and other administrative support duties as assigned.
• Develop a comprehensive understanding of program rules and operating platforms required to fulfill job responsibilities.
• Collaborate with colleagues to ensure seamless communication and issue resolution.

Essential Qualifications:

Education:

• High school degree or equivalent required.

Experience:

• 6 months of call center experience or 1 year of customer service experience.
• Bilingual (Spanish) is required.

Skills and Competencies:

• Excellent verbal, written communication, and troubleshooting skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
• Knowledge of Microsoft Windows, Excel, and Word preferred.
• Strong problem-solving and analytical skills.
• Ability to work independently in a remote setting.

What We Offer:

Compensation and Benefits:

• Competitive base pay, depending on skills, experience, job-related knowledge, and location.
• Performance-based incentive opportunities.
• 401k Retirement Plan.
• Medical, Dental, and Vision insurance on the first day of employment.
• Generous Paid Time Off.
• Employee Assistance Program and more!

Work Environment and Culture:

• Remote work setting with flexible scheduling.
• Opportunity to make a meaningful impact in the lives of our customers.
• Fast-paced, entrepreneurial environment with a team of dedicated professionals.
• blithequark is an Equal Opportunity Employer committed to celebrating diversity and creating a culture of inclusion.

Career Growth and Learning Opportunities:

At blithequark, we prioritize the growth and development of our employees. We offer:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive team environment.

Why Join blithequark?

By joining our team, you will have the opportunity to make a positive impact in the lives of individuals with disabilities, chronic illnesses, and aging adults. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and are committed to making a difference, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We welcome applications from qualified candidates who share our commitment to making a positive impact in the lives of our customers.