Experienced Full-Time and Part-Time Work at Home Customer Service Agent - Virtual Call Center Operations with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking highly motivated and customer-focused individuals to join our team as Work at Home Customer Service Agents. As a leading provider of customer experience solutions, we are committed to delivering exceptional service and support to our clients and their customers. If you are passionate about providing top-notch service, working in a fast-paced environment, and thriving in a remote work setting, we want to hear from you!

About blithequark

blithequark is a renowned company that helps businesses take on their customer experience (CX) and digital experience (DX) challenges. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, we assist clients with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.

Job Summary

As a Work at Home Customer Service Agent with blithequark, you will play a critical role in supporting customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week, resolving support issues, selling new products and services, and ensuring best-in-class customer experiences. If you are a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner.
• Utilize systems and technology to complete account management tasks, including data entry and record-keeping.
• Recognize sales opportunities and apply sales skills to upgrade existing products and services.
• Explain and position products and processes with customers, highlighting features and benefits.
• Appropriately escalate customer dissatisfaction to the managerial team, ensuring prompt resolution.
• Ensure first-call resolution through problem-solving and effective call handling.

Candidate Qualifications

Essential Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with team members and customers.

Preferred Qualifications

• Previous customer service experience.
• Experience with sales and upselling.
• Familiarity with customer relationship management (CRM) software.
• Experience working in a remote or virtual environment.

Compensation and Benefits

blithequark offers competitive compensation and a comprehensive benefits package, including:

• Competitive hourly rate: $12.10 - $16.10 per hour.
• Paid time off and paid holidays.
• Regular raises and performance-based incentives.
• Medical, dental, and vision coverage options.
• Opportunities for career growth and professional development.
• Fun and engaging work environment with a casual dress code.
• Cash and prize contests for top performers.

Work Environment

As a Work at Home Customer Service Agent with blithequark, you will work from the comfort of your own home, utilizing our state-of-the-art technology and equipment. You will be required to:

• Work in a quiet, distraction-free environment.
• Have a reliable computer and internet connection.
• Use a headset and phone for customer interactions.

Physical Requirements

This job operates in a professional office environment, although you will work from home. You will be required to:

• Sit and/or stand for long periods while using a computer and telephone headset.
• Operate a computer and other office equipment, including a phone, copier, and printer.
• Occasionally move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Reasonable Accommodation

blithequark is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you require accommodation, please contact our Human Resources department.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to blithequark today! We look forward to hearing from you and discussing this exciting opportunity further.