Experienced Full Stack Data Analyst - Remote Work Opportunity in Contact Center Operations at Blithequark

Introduction

Are you ready to unlock a world of possibilities, both at work and during your downtime? Join the Blithequark family, and you'll embark on a journey to explore new horizons, develop your expertise, and become the best version of yourself. As you start this new adventure, you'll tackle challenges with adaptability and elegance, mastering new skills and propelling your career while having fun. Enhance both your personal and work life and get ready to soar!

About Blithequark and the Industry

Blithequark is a leading player in the private aviation industry, committed to providing exceptional customer experiences and driving innovation. Our company culture values diversity, equity, and inclusion, and we're dedicated to creating a work environment that fosters growth, learning, and collaboration. As a Blithequark team member, you'll be part of a dynamic and talented group of professionals who share a passion for delivering outstanding results and making a positive impact.

Job Summary

We're seeking an experienced Full Stack Data Analyst to join our Contact Center Operations team at Blithequark. As a Senior Analyst, you'll play a critical role in providing data-driven insights and support to our contact centers, driving business outcomes, and enhancing the overall customer experience. This is a full-time remote job opportunity that offers a competitive salary, comprehensive benefits, and a chance to grow your career with a leading company in the industry.

Key Responsibilities

• Supports key direction for Contact Center Operations through measurement and analysis of key performance metrics
• Performs complex quantitative analysis on a wide range of contact center domains to identify insights and inform policy direction
• Produces standard reports and supports high-value analysis focused on better understanding our customers and strategies to improve the overall contact center experience and bottom-line revenue
• Participates in the development of an overall analytics plan for the organization and leads highly visible initiatives across multiple departments to support the strategy
• Acts as an owner of at least one contact center data domain, serving as the primary point of contact for data requests, metadata, and statistical analysis
• Serves as the liaison between Mosaic and the Contact Center Planning team, developing new data sources and overseeing upgrades to existing databases
• Collaborates with colleagues to help define KPIs and data sources for newly developed policies and products

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree in a related field
• 3 years of related work experience
• 3 years of experience in data extraction, manipulation, and analysis from relational databases
• Experience with data extraction tools and techniques (SQL, SAS, Access, etc.)
• Experience using internal data warehouses (e.g., Mosaic) for data extraction, analysis, and reporting

Preferred Qualifications:

• Graduate degree
• Experience developing solutions on a Big Data platform using tools like Tone, Impala, Kylo, and ZoomData
• Experience with Azure Databricks and SSMS
• Experience in at least one of the following programming languages - SAS, Python, R, along with related development environments (e.g., R-Studio, JupyterHub, PyCharm, etc.)
• Certified Analytics Professional certification

Skills, Licenses, and Certifications

• Strong project management skills, including experience managing projects across departments
• Proficient with Microsoft Office applications (MS Excel, Access, and PowerPoint); advanced knowledge of Microsoft Excel and Tableau/Power BI is desirable
• Comfortable writing SQL queries in at least one SQL dialect (e.g., MSSQL, MySQL, etc.)
• Advanced proficiency in problem-solving, including the ability to structure a suitable analytical approach reasonably
• Excellent leadership and collaboration skills with a proven ability to work effectively in diverse circumstances

What We Offer

At Blithequark, we're committed to providing our team members with a comprehensive benefits package and a supportive work environment. Here are some of the perks and benefits you can expect:

• Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy
• Wellness programs: We believe that you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Career Growth and Learning Opportunities

At Blithequark, we're committed to helping our team members grow and develop their skills. Here are some of the opportunities you can expect:

• Professional development: We offer training and development programs to help you enhance your skills and advance your career
• Mentorship: You'll have access to experienced mentors who can provide guidance and support
• Cross-functional collaboration: You'll have opportunities to work with colleagues from different departments and functions

Work Environment and Company Culture

At Blithequark, we're proud of our company culture and work environment. Here are some of the things that make us unique:

• Diversity, equity, and inclusion: We're committed to creating a work environment that's inclusive and respectful of all team members
• Flexible work arrangements: We offer flexible work arrangements, including remote work options
• Employee resource groups: We have employee resource groups that provide support and networking opportunities for team members

Conclusion

If you're looking for a challenging and rewarding career opportunity in the aviation industry, we encourage you to apply for this role at Blithequark. As a Full Stack Data Analyst, you'll have the opportunity to make a real impact on our business and drive meaningful outcomes. We offer a competitive salary, comprehensive benefits, and a supportive work environment that will help you grow and thrive. Don't miss this opportunity to join our team and take your career to the next level!