Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center Operations and CPAP Resupply Management

About blithequark

blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care. We specialize in ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we are committed to delivering exceptional service and support to our customers.

Job Summary

We are seeking a dedicated and experienced Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a Sleep Therapy Inbound Customer Service Representative, you will serve as the first line of contact for CPAP resupply customers, providing exceptional customer service, and support to patients and healthcare professionals. This is a unique opportunity to work in a dynamic and fast-paced environment, utilizing your skills and experience to make a positive impact on patients' lives.

Key Responsibilities

• Acts as patient advocate to resolve questions or concerns
• Collects patient, source information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Prompt and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Essential Qualifications

Education and Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge, and Abilities

• Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Work Environment and Benefits

At blithequark, we offer a dynamic and supportive work environment that encourages growth and development. Our employees enjoy a range of benefits, including:

• Competitive salary starting at $15.50 per hour
• Monthly Bonus program opportunity with Potential Unlimited Earnings
• Flexible work arrangements, including work-from-home options after successful completion of in-office training
• Comprehensive benefits package, including:
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)

Physical Demands and Technical Abilities

• Lift minimum of 10lbs
• Prompt and regular attendance is required
• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening
• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone and computer

Employment Requirements

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Why Join blithequark?

At blithequark, we are committed to making a positive impact on the lives of our patients and customers. We offer a dynamic and supportive work environment that encourages growth and development. Our employees are our greatest asset, and we are dedicated to providing them with the tools and resources they need to succeed.

As a valued member of our team, you will have the opportunity to:

• Make a meaningful difference in the lives of patients and customers
• Develop your skills and expertise in a dynamic and fast-paced environment
• Work with a talented and dedicated team of professionals
• Enjoy a range of benefits and perks, including competitive salary, bonus opportunities, and comprehensive benefits package

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.