Experienced Healthcare Customer Service Representative - Remote USA - Exceptional Patient Experience & Career Growth Opportunities

Join the blithequark Team: Where Humanity Meets Business

Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you want to be part of a company that values humanity and technology? Look no further than blithequark, a leading provider of customer experience solutions. We're seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our remote team in the USA.

About blithequark

At blithequark, we believe that customer experiences should be exceptional, not just average. For over 40 years, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We work with many of the world's leading iconic and hypergrowth brands, talking, messaging, texting, and video chatting with millions of customers every day.

Our Purpose, Team, and Culture

Our purpose is to bring humanity to business, and our team is dedicated to making customers happy. We're a global company with a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our teams. We're proud to be a Great Place to Work certified company in the United States, and our employees love working with us.

Job Summary

As a Healthcare Customer Service Representative working remotely with blithequark, you'll be responsible for delivering exceptional customer experiences to patients and members. You'll work with a team of passionate and skilled professionals to provide answers to general healthcare benefit and eligibility questions, assist with enrollment status requests, and help members understand their online health accounts.

Key Responsibilities

• Bring your passion and strong product and brand knowledge to recommend upgrades to health plans
• Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Provide exceptional customer experiences, resolving issues and answering questions with compassion and empathy
• Work collaboratively with your team to achieve customer experience goals and objectives

What You Bring to the Role

• 6 months or more of customer service experience in a related field
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Computer experience with a high-speed internet connection (> 15 mbps)
• USB wired headset or compatible headset; smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
• Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment

What You Can Expect

• Supportive career and professional development opportunities
• Inclusive culture and community-minded organization that encourages giving back
• Global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• Healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Career Growth Opportunities

At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth, wherever that may take you. Our blithequark community is here for you as one dynamic, global family.

Work Environment and Culture

We offer a remote work environment with a flexible schedule, allowing you to work from the comfort of your own home. Our team is global, and we use technology to stay connected and collaborate. We're a diverse and inclusive company that values different perspectives and cultures.

Compensation and Benefits

We offer a competitive compensation package, including a base wage range of $16 per hour plus performance bonus opportunities. Our benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more.

How to Apply

If you're passionate about delivering exceptional customer experiences in the healthcare industry and want to join a company that values humanity and technology, apply now to become a Healthcare Customer Service Representative with blithequark. Visit our website to learn more about our company culture and benefits.

Equal Opportunity Employer

blithequark is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.