Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Delivery

Join the blithequark Team: Where Customer Experience Meets Innovation

blithequark is a forward-thinking global organization that has earned numerous awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 440,000 game-changers from 70+ countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. We're now looking for talented individuals to join our team as a remote Technical Support / Customer Service Representative.

About Us

At blithequark, we pride ourselves on our people-first, inclusive culture and genuine sense of belonging. Our company is built on the belief that our people are our greatest asset, and we invest heavily in their growth and development. We offer a range of programs and benefits designed to support our employees' career paths and personal growth, including free learning and leadership development programs, mentorship opportunities, and a comprehensive employee assistance program.

Job Summary

As a remote Technical Support / Customer Service Representative at blithequark, you will work from home and interface with customers via inbound/outbound calls and/or via the Internet. Your primary responsibility will be to provide customer service support and resolve routine problems and questions regarding our clients' products and/or services. If you're a motivated and customer-focused individual looking for a new career opportunity, we want to hear from you!

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Your Qualifications

To succeed in this role, you will need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Career Growth and Personal Development

At blithequark, we believe in investing in our employees' growth and development. We offer:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Why Join blithequark?

By joining our team, you'll become part of a diverse and inclusive community of game-changers who are passionate about delivering exceptional customer experiences. You'll have access to:

• Real career growth potential: about 80% of our managers and leaders have been promoted from within
• Free learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned
• A comprehensive benefits package, including paid training and performance-based incentives
• A supportive and inclusive work environment that values diversity, equity, and inclusion

What Our Employees Say

Don't just take our word for it! Our employees love working at blithequark, and here's what they have to say:

• "blithequark has provided me with a sense of purpose and fulfillment that I've never experienced before. The company truly cares about its employees and customers."
• "I've been with blithequark for a few years now, and I've seen firsthand the opportunities for growth and development. The company is always looking for ways to improve and innovate."
• "The culture at blithequark is amazing. It's a diverse and inclusive community where everyone feels welcome and valued."

How to Apply

If you're excited about the opportunity to join our team as a remote Technical Support / Customer Service Representative, please apply today! We can't wait to hear from you.

Pay and Benefits

As a remote Technical Support / Customer Service Representative at blithequark, you can expect:

• Competitive hourly rate: $16.00 per hour
• Comprehensive benefits package, including:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Professional development assistance
  • Referral program

Conclusion

At blithequark, we're committed to delivering exceptional customer experiences and tech-powered innovation. We're looking for talented individuals to join our team as a remote Technical Support / Customer Service Representative. If you're passionate about customer service and want to be part of a diverse and inclusive community, apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."