**Job Title:** Customer Support Representative for Online Course Platform at blithequark

**Job Description:**

Join the Pioneering Team at blithequark: A Revolutionary Online Course Platform

Are you a customer-centric individual with a passion for learning and growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and experienced Customer Support Representative to join our team and help shape the future of online learning. **About blithequark:** blithequark is a cutting-edge online course platform dedicated to empowering individuals and organizations to reach their full potential. Our mission is to provide a seamless, engaging, and supportive learning experience that fosters growth, creativity, and innovation. As a pioneer in the online education space, we're committed to pushing the boundaries of what's possible and making a lasting impact on the world. **Your Role:** As our first full-time Customer Support Representative, you'll play a vital role in shaping the customer experience and ensuring that our users receive top-notch support. Your primary responsibilities will include:

Key Responsibilities:

• Learn our software product and start answering support questions, providing timely and accurate solutions to our users' queries.
• Contribute to the development and maintenance of our help center documentation, ensuring that our users have easy access to the information they need.
• Test our product and report any issues you encounter, helping us to identify and resolve problems before they become major concerns.

**Essential Qualifications:** To succeed in this role, you'll need:

Essential Qualifications:

• Fluent, native-like English language skills, with excellent writing and communication abilities.
• Familiarity with software products, web hosting services, and online course platforms (ideally with experience in these areas).
• A basic understanding of DNS (Domain Name System) concepts, including setting up DNS records for websites using CNAME and CAA DNS records.

**Preferred Qualifications:** While not essential, the following qualifications would be highly desirable:

Preferred Qualifications:

• Experience working with online course platforms, software products, or web hosting services.
• Knowledge of DNS management and configuration.
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively.

**Job Perks and Conditions:** As a valued member of our team, you can expect:

Job Perks and Conditions:

• A competitive monthly salary of $300 USD, negotiable based on experience.
• A full-time freelance position, with the flexibility to work from home and set your own schedule (8 hours per day, with most hours in the morning and afternoon of your timezone).
• The opportunity to work with a dynamic, innovative team that's passionate about making a difference in the world.
• A comprehensive benefits package, including 20 days of paid leave per year and flexible working hours.
• The chance to learn and grow with a rapidly expanding company, with opportunities for career advancement and professional development.

**How to Apply:** If you're a motivated, customer-focused individual with a passion for learning and growth, we want to hear from you! Please submit your application, including your CV and a cover letter that highlights your relevant experience and qualifications. **Application Instructions:** To apply, please send an email to with the subject line "Customer Support Representative Application." In your email, please include:

• Your CV and a brief introduction outlining your relevant experience and qualifications.
• A cover letter that highlights your understanding of blithequark's mission, values, and products, as well as your experience with online course platforms, software products, and web hosting services.
• A detailed explanation of your experience with DNS, including any relevant knowledge or skills you possess.
• Your country and timezone, as well as a brief overview of your personal background and interests.
• Any questions or concerns you may have about the role or blithequark as a company.

**Important Note:** Please include the passphrase "cat" in your email to demonstrate that you've read and understood the application instructions. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize online learning! Apply for this job