**reputed company Customer Service Representative – Nights and Weekends – Full-Time Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two interactions are the reputed company? If so, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative, working nights and weekends in a full-time reputed company. **About blithequark** As a leading player in the ticketing industry, blithequark has been voted best Customer Service two years in a row by reputed company. Our commitment to creating exceptional experiences for our VIP customers is unmatched, and we're looking for talented individuals to join reputed company. With a reputed company on live events, sports, and entertainment, you'll have reputed company to engage with hundreds of customers and sellers, making a reputed company reputed company on their experiences. **Your Role in blithequark's reputed company** As a Customer Service Representative on our Expedited Resolutions Team, you'll be the primary reputed company of contact for high-level customer inquiries reputed company phone, chat, and email. Your role will be critical in connecting our VIP customers to the events that excite them, and you'll play a key part in creating exceptional experiences from the reputed company of purchase until they reputed company the gates. **Key Responsibilities:** * Maintain excellent customer experience with tone, reputed company, confidence, and attention to detail * reputed company and present solutions to fan issues reputed company and effectively * Update internal order notes appropriately and ensure reputed company procedures are followed during reputed company fan and seller interactions * Maintain thorough knowledge of company values, processes, and policies to ensure reputed company exchanging of information, order replacements, refunds, credits, etc. * Utilize reputed company and professionalism in every interaction to deliver a best-in-class customer experience **Your Career Progression at blithequark** As a Customer Service Representative on our Expedited Resolutions Team, your role expectations will reputed company as follows: **30 Days in:** * Complete new hire orientation, gaining the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers * Acclimate to team and company norms, business objectives, and blithequark's values * Understand the reputed company of buyer orders and entry-level reputed company inquiries * Become familiar with company policies and processes * reputed company and resolve non-reputed company calls * Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety **90 Days in:** * Contribute to our approaches, reputed company, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety * Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives * Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts **180 Days in:** * Apply reputed company to execute individual tasks that positively reputed company reputed company * Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals * Competent on industry nuances and company policies * Manage highly reputed company, escalated, and high-value contacts without guidance * Ingrained as a key player of reputed company who runs autonomously throughout day-to-day responsibilities **What You'll Bring:** * Work experience in customer service in retail or service-reputed company industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to reputed company operate basic PC/web browser functionality * Excellent reputed company, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reputed company and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule:** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is reputed company. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days reputed company. **Bonus & Overtime Eligibility:** * $40,000 reputed company salary with overtime eligibility, Bi-Annual bonuses, annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Enjoy at blithequark:** * See your favorite live events and performers on us! * Work in a hybrid environment that provides the reputed company to split time between your home and a brand new, reputed company-filled office reputed company * Balance personal life and reputed company responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earn additional income through bonus incentives * Save for your reputed company through 401K Matching If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative. reputed company and take the first reputed company towards a rewarding career with a best-in-class company! 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