**Senior Manager Product Management - Customer Experience - Remote**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team at blithequark as a Senior Manager Product Management - Customer Experience. In this critical role, you will lead the strategy and execution of our product vision, driving business growth and customer satisfaction through the development of innovative products that meet the needs of our customers and associates. **About blithequark** blithequark is a leading innovator in the industry, dedicated to delivering exceptional customer experiences through the development of cutting-edge products and services. Our team is passionate about creating solutions that meet the evolving needs of our customers, and we are committed to fostering a culture of innovation, collaboration, and excellence. As a Senior Manager Product Management - Customer Experience, you will be part of a dynamic team that is shaping the future of our industry. **Key Responsibilities** As a Senior Manager Product Management - Customer Experience, you will be responsible for leading the strategy and execution of our product vision, driving business growth and customer satisfaction through the development of innovative products that meet the needs of our customers and associates. Your key responsibilities will include: * **Strategy & Planning (40%):** + Looks across product teams and feature sets with a focus on alignment and dependencies + Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential, to provide blithequark customers and associates with an unparalleled shopping experience + Applies domain expertise to provide thought leadership and translate vision into action to drive business growth + Collaborates across the enterprise to create alignment between products to provide a seamless user experience + Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products + Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings + Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner + Participates in and influences development of enterprise technology roadmaps + Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives * **Delivery & Execution (30%):** + Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities + Documents, reviews and validates to meet quality and change control standards + Understands enterprise goals and KPIs to deliver value against them + Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals + Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs + Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise + Reviews and analyzes product metrics to inform strategic and tactical product decisions + Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics * **People (30%):** + Provides leadership, mentoring and coaching to Product Managers + Attracts, retains and develops top talent to build a world-class Product Management Team + Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback + Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify and resolve impediments + Is an advocate of modern software development practices + Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs + Works with the product team to assess progress, disseminate lessons learned, and understand next steps + Manages cross-functional team and stakeholder expectations to execute product strategy + Educates requestors to determine priority based on tangible benefits and/or user experience + Guides junior team members in strategy, alignment, analysis and execution tasks + Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) **Essential and Preferred Qualifications** To be successful in this role, you will need to possess the following essential and preferred qualifications: * **Essential Qualifications:** + Must be eighteen years of age or older + Must be legally permitted to work in the United States + Minimum of 6 years of relevant work experience + Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products + Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development and continuous deployment + Mastery of working in a fast-paced, fluid environment where priorities shift on a regular basis + Proficiency in communicating with and influencing functional and technical team members at all levels in the organization + Mastery of working as part of a collaborative, cross-functional, modern software design and development team + Proficiency in creating, prioritizing and accepting user stories + Proficiency in conducting user research and testing to understand needs + Mastery of identifying goals, metrics and analytics to measure product value + Proficiency in conducting competitive research and analysis + Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting + Proficiency in managing and growing team members in a professional setting * **Preferred Qualifications:** + 6-8 years of relevant work experience + Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products + Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development and continuous deployment + Mastery of working in a fast-paced, fluid environment where priorities shift on a regular basis + Proficiency in communicating with and influencing functional and technical team members at all levels in the organization + Mastery of working as part of a collaborative, cross-functional, modern software design and development team + Proficiency in creating, prioritizing and accepting user stories + Proficiency in conducting user research and testing to understand needs + Mastery of identifying goals, metrics and analytics to measure product value + Proficiency in conducting competitive research and analysis + Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting + Proficiency in managing and growing team members in a professional setting **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * **Attracts Top Talent:** Attracting and selecting the best talent to meet current and future business needs * **Balances Stakeholders:** Anticipating and balancing the needs of multiple stakeholders * **Builds Effective Teams:** Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals * **Business Insight:** Applying knowledge of business and the marketplace to advance the organization's goals * **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives * **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * **Cultivates Innovation:** Creating new and better ways for the organization to be successful * **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions * **Develops Talent:** Developing people to meet both their career goals and the organization's goals * **Drives Engagement:** Creating a climate where people are motivated to do their best to help the organization achieve its objectives * **Interpersonal Savvy:** Relating openly and comfortably with diverse groups of people * **Manages Complexity:** Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems * **Organizational Savvy:** Maneuvering comfortably through complex policy, process and people-related organizational dynamics * **Situational Adaptability:** Adapting approach and demeanor in real time to match the shifting demands of different situations **Career Growth Opportunities and Learning Benefits** As a Senior Manager Product Management - Customer Experience at blithequark, you will have the opportunity to: * **Develop your skills and expertise:** Through training, mentorship, and coaching, you will have the opportunity to develop your skills and expertise in product management, leadership, and innovation. * **Grow your career:** With opportunities for advancement and professional growth, you will have the chance to take on new challenges and responsibilities, and to develop your leadership skills. * **Collaborate with a talented team:** As part of a dynamic and collaborative team, you will have the opportunity to work with talented individuals who share your passion for innovation and customer satisfaction. * **Make a meaningful impact:** Through your work, you will have the opportunity to make a meaningful impact on the lives of our customers and associates, and to contribute to the success of our organization. **Work Environment and Company Culture** As a Senior Manager Product Management - Customer Experience at blithequark, you will work in a dynamic and collaborative environment that is dedicated to innovation, customer satisfaction, and excellence. Our company culture is built on the following values: * **Innovation:** We are committed to innovation and to creating new and better ways for our customers and associates to achieve their goals. * **Customer satisfaction:** We are dedicated to delivering exceptional customer experiences, and to meeting the evolving needs of our customers. * **Excellence:** We strive for excellence in everything we do, and we are committed to continuous improvement and learning. * **Collaboration:** We believe in the power of collaboration and teamwork, and we are committed to building strong relationships with our customers, associates, and partners. **Compensation, Perks, and Benefits** As a Senior Manager Product Management - Customer Experience at blithequark, you will be offered a competitive compensation package that includes: * **Salary:** A competitive salary that reflects your experience and qualifications. * **Benefits:** A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks:** A range of perks and incentives, including flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance. **How to Apply** If you are a seasoned product management professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Senior Manager Product Management - Customer Experience role at blithequark. To apply, please submit your resume and a cover letter that outlines your qualifications and experience. We look forward to hearing from you! Apply for this job