Experienced Customer Service Representative - Firearms Registration Process at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the Firearms Industry

At blithequark, a fast-growing retailer and manufacturer in the firearms industry, we're on a mission to deliver exceptional customer experiences that drive growth and satisfaction. As a Customer Service Submission Specialist, you'll play a vital role in ensuring the accuracy and completeness of customer paperwork, providing a seamless experience, and fostering a positive reputation for blithequark.

About the Role

We're seeking a highly skilled and passionate Customer Service Representative to join our team at blithequark. As a Customer Service Submission Specialist, you'll be the primary point of contact for customers, supporting them through the firearms registration process. Your expertise and professionalism will be instrumental in building trust, resolving issues, and driving customer loyalty.

Key Responsibilities

• Customer Interaction:
  • Conduct outbound calls to customers at their scheduled appointment times.
  • Validate and review paperwork with customers using screen-sharing software.
  • Submit accurate paperwork for further review.
• Record Maintenance:
  • Update and maintain customer account information as needed.
  • Ensure all records are current and accurate.
• Problem Resolution:
  • Identify and resolve document issues by validating information.
  • Determine the root cause of problems and provide appropriate solutions.
  • Expedite corrections or adjustments, as necessary.
  • Rebook appointments if needed to address document issues.
• Multitasking:
  • Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously.
• Reliability:
  • Maintain a dependable schedule for customer appointments.
  • Ensure prompt and reliable service to all customers.

Essential Qualifications

To succeed in this role, you'll need:

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience.
• Technical savvy, with the ability to toggle between multiple programs and dual monitors.
• Type 35 words per minute accurately.
• Strong phone and verbal communication skills, along with active listening.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Effective time-management skills.
• Ability to handle demanding customers while remaining calm and professional.
• Demonstrated ability to deliver world-class customer service consistently.

Preferred Qualifications

While not required, the following skills and experience will give you a competitive edge:

• Previous remote work from home experience.
• Proficiency with screen-sharing software and general office technology.
• Flexibility to cross-train as requested.

What We Offer

At blithequark, we're committed to providing a rewarding and supportive work environment. As a Customer Service Submission Specialist, you'll enjoy:

• A competitive starting pay of $14.50/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
• A set shift schedule: 7:30am-4:00pm (MST), Monday-Friday.
• Paid training: 1 week in length, from 7:00am-4:00pm, Monday-Friday (MST).
• Full-time status: 40 hours per week.
• Opportunities for career growth and professional development.

Our Culture

At blithequark, we're passionate about creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As a remote team member, you'll be part of a dynamic and supportive community that values:

• Professionalism and expertise.
• Customer-centricity and empathy.
• Continuous learning and improvement.
• Diversity, equity, and inclusion.

Why Join blithequark?

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we want to hear from you. At blithequark, you'll have the opportunity to:

• Make a meaningful impact on customer experiences and business growth.
• Develop your skills and expertise in a fast-paced and dynamic industry.
• Collaborate with a talented and dedicated team.
• Enjoy a flexible and remote work arrangement.

If you're ready to take your customer service career to the next level and join a team that's shaping the future of the firearms industry, apply now to become a Customer Service Submission Specialist at blithequark.