Experienced Patient Care Coordinator - Remote Customer Care Specialist for Leading Patient Assistance Program

Transforming Patient Care through Exceptional Customer Service at blithequark

At blithequark, we're revolutionizing the business process outsourcing (BPO) industry with a relentless focus on customer engagement and operational excellence. As a pioneer in delivering premium customer experiences, we're committed to empowering our employees to drive continuous improvement and build lasting brand loyalty. If you're passionate about making a meaningful difference in the lives of patients and healthcare professionals, we invite you to join our dynamic team as a Patient Care Coordinator.

About the Role

As a remote Customer Care Specialist, you'll be the primary point of contact for patients and healthcare professionals navigating a leading Patient Assistance Program. Your expertise and compassion will be instrumental in guiding callers through the application process, resolving inquiries, and ensuring seamless program execution. By leveraging our core CRM system and collaborating with team members, you'll deliver top-notch customer service, drive efficient issue resolution, and foster a culture of excellence.

Key Responsibilities

• Provide expert knowledge on program requirements and application status while delivering exceptional customer service, demonstrating a strong sense of urgency, reliability, and proficient data entry skills.
• Serve as the primary point of contact for patients and healthcare professionals, guiding callers through the application process and resolving inquiries promptly and accurately.
• Ensure the dissemination of correct information or direct calls to the appropriate team member with professionalism and efficiency.
• Maintain detailed documentation of all communications received from calls, promptly notifying relevant parties or systems of urgent orders, shipping issues, errors, complaints, or adverse drug events.
• Recognize potential adverse event situations and promptly report them to Pharmacovigilance to ensure compliance with FDA regulations and standards.
• Achieve performance standards in accordance with predefined metrics, consistently delivering high-quality service.
• Successfully complete all mandatory training sessions, including soft skills certification and program overviews, to effectively fulfill all job responsibilities.

Essential Qualifications

To excel in this role, you'll need:

• A High School Diploma or GED; Associate or College Degree preferred.
• Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy.
• Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings.
• Familiarity with private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources.
• Demonstrated organization and problem-solving skills to manage patient conversations, identify issues, and address needs effectively.
• Proficiency in Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint.
• Strong critical thinking, analytical, and interpersonal skills.
• Ability to work with minimal supervision and make sound decisions, even in stressful situations.
• Detail-oriented with strong organizational and multitasking skills, capable of managing various tasks efficiently.
• Ability to work independently in a remote environment with a reliable internet connection and a suitable home office setup.

Preferred Qualifications

While not mandatory, the following skills and experience can give you a competitive edge:

• Experience working in a fast-paced, dynamic environment with multiple priorities.
• Familiarity with CRM systems and ability to quickly adapt to new technologies.
• Excellent verbal and written communication skills, with the ability to effectively communicate with patients and healthcare professionals.

What We Offer

At blithequark, we're committed to supporting your success and well-being. Our comprehensive benefits package includes:

• A competitive hourly rate of $15.00.
• A full-time, 40-hour/week schedule with opportunities for growth and advancement.
• 100% paid training to ensure you're equipped for success.
• Optional medical, dental, vision, and life insurance available, effective after the first full calendar month of work completion.
• An amazing referral program with uncapped referral payouts.
• A discounted cell phone plan through T-Mobile, available for you and your family.
• The personal benefits of working from home, including reduced commuting time, expenses, and environmental impact.

Career Growth and Development

At blithequark, we're dedicated to helping you grow professionally and personally. As a Patient Care Coordinator, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and development programs.
• Take on new challenges and responsibilities, driving career advancement and growth.
• Collaborate with a talented team of professionals, sharing knowledge and best practices.

Our Culture and Work Environment

As a remote employee at blithequark, you'll be part of a dynamic, supportive team that values:

• Compassion and empathy in every customer interaction.
• Excellence and continuous improvement in all aspects of our work.
• Collaboration and teamwork, fostering a culture of shared success.
• Innovation and adaptability, embracing new technologies and approaches.

Join Our Team

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients and healthcare professionals, we encourage you to apply for this rewarding role. At blithequark, we're committed to transforming patient care through compassion, expertise, and a relentless focus on excellence. Apply now and join our team in delivering a brighter future for all.