Experienced Customer Service Coordinator - Delivering Exceptional Experiences in Cancer Detection Technology at blithequark

Join blithequark in Revolutionizing Cancer Care

At blithequark, our mission is to detect cancer early, when it can be cured. We're pioneering new technologies to advance early cancer detection, bringing together a multi-disciplinary organization of scientists, engineers, and physicians to overcome one of medicine's greatest challenges. With a presence in Menlo Park, California, Washington, D.C., North Carolina, and the United Kingdom, we're supported by leading global investors and pharmaceutical, technology, and healthcare companies.

About the Role

We're seeking an experienced Customer Service Coordinator to join our Customer Services organization. As a Customer Service Coordinator, you'll contribute to the success and growth of blithequark by delivering exceptional service experiences to our customers. This role requires a customer-centric approach, excellent communication skills, and flexibility regarding tasks and schedule.

Key Responsibilities

• Customer Interaction & Support:
  • Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g., phone, email, chat, fax, etc.)
  • Provide accurate information and expertly guide people to achieve their task or goal
  • Address customer issues, troubleshoot, and follow-through to ensure full resolution
  • Perform assigned daily tasks that support customer satisfaction
• Documentation:
  • Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
  • Use Salesforce.com and other customer service tools to capture and update contact information and other important details
  • Document interactions during scheduled working hours
• Product Knowledge & Service Standards:
  • Stay informed and knowledgeable about blithequark products, services, processes, and procedures
  • Provide accurate information and guidance to customers based on their needs
  • Meet performance metrics and service level agreements (SLAs)
  • Strive to achieve high levels of customer satisfaction and ease of doing business with blithequark
• Team Collaboration:
  • Collaborate with colleagues to share knowledge and solutions
  • Participate in team meetings and training sessions, and complete all required training on time
  • Escalate complex problems to senior team members or supervisors
  • Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
• Communication:
  • Clearly and effectively communicate with customers and colleagues
  • Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
  • Embody blithequark values and communicate with others in accordance with these standards
  • Report customer and employee feedback to help improve products, services, and processes

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent, with 1-2 years of applicable customer service experience, or an Associate's or Bachelor's degree with 1 year of experience
• At least one year of experience in Life science / biotech / lab / healthcare providing customer support
• Ability to type at least 60 words per minute with minimum 98% accuracy
• Strong computer, internet, and software operation skills
• Excellent communication and interpersonal skills
• Strong attention to detail and willingness to ask questions to get to the right solution
• High degree of accountability and follow-through on assigned tasks and commitments
• Coachability and aptitude to accept and apply constructive feedback in a professional manner
• Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
• Ability to thrive working independently as well as within a highly-collaborative team environment

Preferred Qualifications

While not required, the following skills and experience can enhance your application:

• Proficiency in MacOS
• Hands-on usage of Salesforce.com customer relationship management (CRM) software
• Experience with other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
• Track record of working efficiently and responsibly in a remote work environment
• Experience in customer service call center
• Past work in a fast-paced, high-growth company
• Bilingual proficiency - Spanish

What We Offer

At blithequark, we offer a competitive compensation package, including:

• A full-time, annual base pay scale of $41K-$48K
• Eligibility to participate in an annual bonus plan tied to company and individual performance, or an incentive plan
• A long-term incentive plan to align company and colleague success over time
• A progressive benefit package, including flexible time-off, a 401k with a company match, and carefully selected mindfulness offerings
• Medical, dental, and vision plans

Our Culture and Work Environment

At blithequark, we're committed to fostering a culture of innovation, collaboration, and customer-centricity. As a Customer Service Coordinator, you'll be part of a dynamic team that values:

• Exceptional customer experiences
• Continuous learning and growth
• Collaboration and teamwork
• Innovation and creativity
• Diversity, equity, and inclusion

We're an Equal Employment Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Join Us

If you're passionate about delivering exceptional customer experiences and are committed to making a difference in the lives of cancer patients, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you'll be part of a pioneering organization that's changing the trajectory of cancer mortality.

Don't miss this chance to join our team and contribute to the success and growth of blithequark. Apply now and help us revolutionize cancer care!