Experienced Live Chat Support Agent – Mobile Application Technical Support and Customer Service Specialist

Welcome to blithequark

blithequark is a leading Technology consulting firm with a strong presence in New York and offices across the US. We pride ourselves on our diverse, multicultural teams and our ability to collaborate with clients from all over the country. As an invaluable partner, our teams have worked together to support the growth of our clients, and with more than 7 locations worldwide, we have helped our clients deliver their projects smoothly. We are now looking for a talented and experienced Live Chat Support Agent to join our team in Denver, CO, working remotely from anywhere in Colorado.

About the Role

We are seeking a highly skilled and motivated Live Chat Support Agent to provide critical assistance to our clients using chat tools, following our standard operating procedures. As a Live Chat Support Agent, you will be responsible for providing Tier I support and customer assistance for a mobile application, troubleshooting and resolving issues, and employing Incident Management procedures to enter tickets into our tracking system. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide Tier I support and customer assistance for a mobile application, responding to customer inquiries and resolving issues in a timely and professional manner
• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse range of mobile device makes and models
• Install client software on supported devices, following defined procedures, processes, and methods
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that all issues are properly documented and resolved
• Collaborate with other teams to resolve complex issues and improve overall customer experience
• Stay up-to-date with the latest mobile application developments and technologies, applying this knowledge to improve support and customer service

Essential Qualifications

To be successful in this role, you will need to have:

• At least one year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
• Excellent communication and customer service skills, with the ability to provide clear and concise support to customers
• Strong technical skills, with experience of troubleshooting and resolving issues in mobile applications
• Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience
• Knowledge of Apple and Google Play Store, as well as experience with diagnostic tools and a diverse range of mobile device makes and models
• Previous experience working in a remote or virtual team environment, with strong self-motivation and discipline
• Excellent problem-solving skills, with the ability to think critically and outside the box

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Live Chat Support Agent, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, including 3 weeks of initial training and ongoing support and development
• Opportunities for career advancement and professional growth, with a clear path for progression
• Access to the latest technologies and tools, with ongoing training and support to ensure you stay up-to-date with industry developments
• A collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Live Chat Support Agent, you will be working remotely from anywhere in Colorado, with the flexibility to work from home or a remote location. You will be part of a dynamic and collaborative team, with a strong focus on customer satisfaction and teamwork. We offer a range of benefits, including:

• Competitive salary and benefits package
• Flexible working hours and remote work options
• Opportunities for career advancement and professional growth
• A collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a range of perks and benefits, including:

• Comprehensive health and dental insurance
• 401(k) retirement plan, with company match
• Flexible working hours and remote work options
• Opportunities for career advancement and professional growth
• A collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction

Conclusion

If you are a motivated and experienced Live Chat Support Agent, with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to the growth and development of our employees, and we offer a range of benefits and opportunities for career advancement. Don't miss out on this chance to join our dynamic and collaborative team – apply today!

Location: Denver, CO - REMOTE

Duration: 8 months with possible extensions

Work Schedule: Training Monday - Friday 9AM - 6 pm, 3 weeks of training. Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training