Experienced Part-time Customer Experience Specialist – Delivering Exceptional Support and Driving Customer Satisfaction in a Fast-Paced Remote Environment

Introduction to blithequark

At blithequark, we are passionate about making a positive impact on the lives of our customers and their pets. As a leader in the pet health industry, we strive to provide exceptional customer experiences that delight, reward, and retain our loyal customer base. Our mission is built on the core values of Do Good, Show Empathy, and Spread Optimism, and we are committed to creating a work environment that reflects these principles. If you are a customer-centric individual with a passion for pets and pet health, we invite you to join our team as a Part-time Customer Experience Specialist.

Job Overview

In this critical role, you will be the first point of contact for our customers, providing timely and effective support to ensure their needs are met and exceeded. As a key member of our customer experience team, you will be responsible for resolving customer inquiries, managing subscriptions, and identifying opportunities to improve our processes and services. If you thrive in fast-paced environments and are eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide first-line response and timely resolution to all inbound customer enquiries and subscription management requests via email and telephone, ensuring a high level of customer satisfaction and loyalty.
• Proactively identify patterns or trends within the department, allowing us to continually improve our processes and services, and enhance the overall customer experience.
• Continually learn and develop knowledge around our treatments and service offerings to better serve our customers and provide personalized support.
• Collaborate with the customer experience team to share best practices, ideas, and feedback, and contribute to the development of a positive and supportive team culture.
• Perform additional tasks as required, demonstrating flexibility and a willingness to adapt to changing business needs and priorities.

Essential Qualifications and Skills

To be successful in this role, you will need:

• 3+ years of experience in a customer-facing role, preferably in an e-commerce environment, with a proven track record of delivering exceptional customer experiences.
• Experience working in a remote environment, with the ability to self-motivate, manage time effectively, and maintain a high level of productivity.
• Strong computer literacy, written, and verbal skills, with the ability to communicate complex information in a clear and concise manner.
• Experience with CRM systems, such as Freshdesk, Zendesk, or similar, and a willingness to learn and adapt to new technologies.
• Excellent time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• A customer-centric approach, with a passion for delivering exceptional customer experiences and a willingness to go above and beyond to meet customer needs.
• An adequate uninterrupted working space at home, with a reliable internet connection and a quiet, distraction-free environment.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are desirable:

• Experience working in the pet industry or a related field, with a strong understanding of pet health and wellness.
• Ownership of a pet, such as a cat or dog, with a passion for animal welfare and a commitment to providing exceptional support to pet owners.
• Experience with a variety of customer contact methods, including email, telephone, live chat, and social media.
• A certification in customer service or a related field, such as a degree in marketing, communications, or a related discipline.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a fast-growing start-up, we offer many opportunities for progression and advancement, including:

• A £1000 personal learning and development budget, per annum, to support your ongoing education and training.
• Access to a range of training programs, workshops, and conferences, to enhance your skills and knowledge.
• Opportunities to take on new challenges and responsibilities, and contribute to the development of new projects and initiatives.
• A collaborative and supportive team environment, with regular feedback, coaching, and mentoring.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a dynamic team that values flexibility, autonomy, and work-life balance. We offer:

• A fully remote working environment, with the flexibility to work from anywhere, at any time.
• A laptop, plus all other home-office equipment and tools needed for the role, to ensure your success and productivity.
• A range of perks and benefits, including comprehensive private medical insurance, 20 days holiday, and all the usual UK public and bank holidays (pro rata) PLUS your birthday off.
• A free blithequark subscription for your pet, to support your pet's health and wellness.

Compensation and Benefits

We offer a competitive salary, displayed FTE (full-time equivalent) per annum, pro rata to hours worked. Our compensation package includes:

• A comprehensive private medical insurance package, including alternative therapies, dental, optical, and mental health care.
• A generous holiday allowance, with 20 days holiday, plus all the usual UK public and bank holidays (pro rata) PLUS your birthday off.
• A range of perks and benefits, including a free blithequark subscription for your pet, and access to a range of training programs and workshops.

Conclusion

If you are a customer-centric individual with a passion for pets and pet health, we encourage you to apply for this exciting opportunity. As a Part-time Customer Experience Specialist at blithequark, you will be part of a dynamic team that values flexibility, autonomy, and work-life balance. With a range of perks and benefits, including comprehensive private medical insurance, 20 days holiday, and all the usual UK public and bank holidays (pro rata) PLUS your birthday off, we offer a competitive compensation package that recognizes your skills and experience. Apply today to join our team and contribute to the delivery of exceptional customer experiences that delight, reward, and retain our loyal customer base.