Experienced Bilingual Customer Care Representative and Dispatcher for Dynamic Team

Welcome to blithequark

At blithequark, we are committed to delivering exceptional service and support to our clients, and we are now seeking a highly skilled and dedicated Customer Care Representative and Dispatcher to join our team. As a key member of our operations, you will play a vital role in ensuring the smooth day-to-day running of our business, providing top-notch customer service, and contributing to the success of our organization.

About the Role

We are looking for a talented and bilingual individual to fill a full-time Customer Care Representative and Dispatcher position, working Monday through Friday from 7:30 am to 4:30 pm CST. As a Customer Care Representative and Dispatcher at blithequark, you will be the first point of contact for our clients, providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

• Provide exceptional customer service to clients via phone, email, and in-person, ensuring that all interactions are friendly, courteous, and professional
• Communicate effectively with clients, technicians, and other stakeholders to ensure that dispatch calls are completed efficiently and customer expectations are exceeded
• Enter client information, payments, and confidential data into our system with accuracy and attention to detail, ensuring that all records are up-to-date and secure
• Maximize time and mileage to ensure that dispatch calls are completed in a timely manner, minimizing delays and optimizing routes
• Collaborate with the team to maintain a organized and efficient office environment, contributing to the smooth operation of our business
• Perform a variety of tasks, including data entry, customer service, and administrative support, as required

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Fluency in both English and Spanish is required, with excellent communication and interpersonal skills
• Previous experience in customer service, dispatch, or a related field is an asset, although not essential
• High school diploma or equivalent required; post-secondary education in a related field is an asset
• Ability to work in a fast-paced office environment, prioritizing tasks and managing multiple responsibilities with ease
• Strong attention to detail, with excellent organizational and time management skills
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, with the ability to learn new software and systems

Preferred Qualifications

• Previous experience in the roofing or construction industry is an asset, although not essential
• Knowledge of dispatch software and systems, with experience in maximizing time and mileage
• Post-secondary education in a related field, such as business administration, customer service, or communications
• Certification in customer service, dispatch, or a related field is an asset

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to interact with diverse personalities and provide top-notch customer service
• Strong problem-solving and analytical skills, with the ability to resolve issues and think critically
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
• Strong attention to detail, with excellent organizational and time management skills
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, with the ability to learn new software and systems

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Customer Care Representative and Dispatcher, you will have the opportunity to develop your skills and knowledge, taking on new challenges and responsibilities as you grow with our organization.

Work Environment and Company Culture

Our office environment is dynamic and supportive, with a team of dedicated professionals who are passionate about delivering exceptional service and support to our clients. We value diversity, inclusivity, and respect, fostering a positive and productive work environment that encourages collaboration, creativity, and growth.

Compensation and Benefits

We offer a competitive compensation package, including a starting wage of $5 per hour for the first 90 days, increasing to $7 per hour thereafter. Our benefits package includes a range of perks and incentives, designed to recognize and reward your hard work and contributions to our organization.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Care Representative and Dispatcher, you will play a vital role in the success of our organization, contributing to the growth and development of our business and delivering top-notch service to our clients. Apply today to take the first step in your new career!