Experienced Customer Service Representative - Sales Hybrid Role for Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to blithequark

At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company's rich history began with the invention of the telephone by Alexander Graham Bell, and since then, we have been at the forefront of revolutionizing the way people communicate and access information. As a global leader in communications and technology, we are committed to bringing families, communities, and businesses together with the products and services they need to thrive every day. Our mission is to create connections that change the world, and we are looking for talented individuals to join our team and help us achieve this goal.

Job Overview

We are seeking an experienced Customer Service Representative - Sales to join our team in a hybrid role that combines working from our location at 2270 Lakeside Blvd, Richardson, TX 75082, with remote work from home. As a member of our team, you will be the voice of blithequark, redefining customer service and creating meaningful connections with each customer. Your primary responsibility will be to provide exceptional customer service, drive sales growth, and introduce customers to the latest technology, services, and offers. If you are passionate about delivering outstanding customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service to prospective and existing customers, addressing their needs and concerns in a timely and effective manner
• Drive sales growth by identifying upsell opportunities and making personalized recommendations for our latest products and services
• Handle new service requests, including setting up customers with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions

Preferred Qualifications

• Previous experience in sales or customer service, preferably in a hybrid or remote work environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer experiences
• Basic knowledge of computer hardware and software, including operating systems, applications, and networking principles
• Ability to learn and adapt quickly to new technologies, products, and services

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work in a fast-paced, dynamic environment, with a strong focus on delivering exceptional customer experiences
• Basic knowledge of computer hardware and software, including operating systems, applications, and networking principles
• Ability to learn and adapt quickly to new technologies, products, and services

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative - Sales, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our career possibilities are limitless, and we encourage our employees to take ownership of their careers and pursue opportunities that align with their interests and strengths.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of innovation, teamwork, and customer focus. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. Our company culture is characterized by a strong sense of community, with a focus on collaboration, open communication, and mutual respect. We are committed to providing our employees with a positive and productive work environment, with opportunities for growth, development, and recognition.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales at blithequark, you can expect a competitive compensation package, including a salary range of $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly. You will also be eligible for a range of perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and additional sick leave. We also offer extensive employee wellness programs, employee discounts on our products and services, and supplemental benefit programs, such as critical illness, accident, and hospital indemnity insurance.

Conclusion

If you are passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative - Sales, you will be the voice of our company, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers. With a competitive compensation package, opportunities for career growth and development, and a positive and productive work environment, this is an opportunity you won't want to miss. Apply today and take the first step towards a rewarding and challenging career with blithequark!