Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at Blithequark: Where Customer Care Meets InnovationExperienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at Blithequark: Where Customer Care Meets Innovation

Blithequark is a pioneering telehealth company that's revolutionizing the way patients receive care and support. We're on a mission to provide exceptional customer experiences, and we're looking for talented individuals to join our team. As a Remote Entry Level Customer Service Agent, you'll have the opportunity to work with patients and people in the medical industry, focusing on delivering outstanding customer care. If you're passionate about helping others, enjoy working in a fast-paced environment, and are looking for a rewarding career, we want to hear from you!

About Blithequark

At Blithequark, we're dedicated to providing top-notch customer support to patients and medical providers across the country. Our team of Clinical Support Agents plays a vital role in ensuring that patients receive the care and support they need. We're a company that values innovation, teamwork, and customer satisfaction. Our goal is to make a positive impact on the lives of our customers, and we're looking for individuals who share our passion and values.

Job Summary

As a Remote Entry Level Customer Service Agent at Blithequark, you'll be the first point of contact for patients and callers, gathering information and relaying it to clinicians. This is a unique opportunity to work in a non-clinical role within the medical industry, using your excellent customer service skills to make a difference in people's lives. You'll be trained and supported to handle calls with sensitivity and professionalism, even in challenging situations.

Key Responsibilities:

• Receive and process calls from patients, families, and medical providers, gathering information and relaying it to clinicians
• Provide exceptional customer care, responding to caller inquiries and concerns with empathy and professionalism
• Work in a fast-paced environment, handling multiple calls and prioritizing tasks to meet productivity and quality standards
• Utilize computer software and systems to document and manage caller information
• Collaborate with clinicians and other support agents to resolve caller issues and provide solutions
• Participate in ongoing training and development to enhance customer service skills and knowledge

Requirements:

Essential Qualifications:

• 18 years of age
• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboard and typing skills, with minimum requirements
• Proficient use of Microsoft Office and internet navigation
• Strong customer service skills, with the ability to speak with a smile in your voice
• Access to high-speed internet on a personal network (not shared)
• Personal, private, and patient-confidential workspace environment

Preferred Qualifications:

• Previous customer service experience, preferably in a call center or support environment
• Experience working in a medical or healthcare setting
• Ability to work non-traditional hours, including evenings, weekends, and holidays

What We Offer:

Compensation and Benefits:

• Starting pay: $18.00 per hour
• Opportunity to increase pay quickly, with promotions from within
• Comprehensive health, dental, vision, and retirement plans for full-time team members

Work Environment:

• Remote work opportunity (work from home) after a two-week orientation/training in our Gilbert training center
• Monday – Friday schedule
• Opportunity to work in a dynamic and supportive team environment

Career Growth and Development:

• Ongoing training and development to enhance customer service skills and knowledge
• Opportunities for advancement within the company
• Collaborative and supportive team environment

Why Join Blithequark?

At Blithequark, we're committed to making a positive impact on the lives of our customers. We value innovation, teamwork, and customer satisfaction, and we're looking for individuals who share our passion and values. As a Remote Entry Level Customer Service Agent, you'll have the opportunity to:

• Make a difference in the lives of patients and families
• Develop your customer service skills and knowledge
• Work in a dynamic and supportive team environment
• Enjoy a flexible and remote work arrangement

How to Apply:

If you're passionate about delivering exceptional customer care and making a positive impact on the lives of others, we want to hear from you! Apply now to join our team at Blithequark and start your journey towards a rewarding and fulfilling career.

Background Check and Federal Work-Eligibility Check: A background check will be conducted as part of the interview process, and a federal work-eligibility check will be conducted upon hire.

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career at Blithequark!