Experienced Full-Time Customer Care Representative – Remote Healthcare Support for blithequark Pharmacy Services

Join the blithequark Team: Empowering Customer Wellness through Exceptional Care

At blithequark, we're dedicated to revolutionizing the way people approach their health and wellness. As a leader in pharmacy services, we're seeking a compassionate and skilled Customer Care Representative to join our remote team. As a key player in our customer care department, you'll have the opportunity to make a meaningful impact on people's lives by providing top-notch support and guidance. If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare or customer service, we want to hear from you!

About blithequark

blithequark is a pioneering pharmacy services company that's changing the way people access and manage their medications. With a strong commitment to customer satisfaction and well-being, we're building a team of dedicated professionals who share our vision for a healthier future. Our remote work environment allows us to attract top talent from all over the world, and we're excited to welcome a new team member who can help us deliver exceptional care to our customers.

Key Responsibilities

• Customer Engagement: Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions, providing personalized support and guidance.
• Issue Resolution: Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacists and pharmacy staff if clinical advisement is necessary.
• Proactive Problem-Solving: Proactively identify solutions to questions you anticipate our customers having in each interaction, ensuring seamless and efficient issue resolution.
• Technical Support: Provide technical support when navigating our online pharmacy platform, ensuring customers can easily access and manage their medications.
• Customer Relationship Building: Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship with our customers.
• Time Management: Serve customers in a timely manner to ensure we are maximizing our relationship with them, prioritizing tasks and managing multiple customer interactions simultaneously.
• Communication: Provide best-in-class service experience for our customers while working in a fast-paced environment, demonstrating excellent communication skills (spoken and written).
• Compliance: Promote customer privacy and safety by maintaining adherence to our Work From Home policy and all relevant regulations.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma or equivalent required (must be 18 years of age or older).
• Experience: 1+ year of relevant phone or email customer service experience, preferably in a healthcare or pharmacy setting.
• Computer Skills: 6+ months of professional experience working with computer and web-based tools, including proficiency in software applications and ability to learn new systems quickly.
• Multitasking: Experience multitasking with phone and computer skills, managing multiple customer interactions simultaneously.
• Communication: Excellent communication skills (spoken and written), with ability to effectively interact with customers, colleagues, and management.
• Teamwork: Demonstrated ability to work as a team member, collaborating with colleagues to achieve shared goals and objectives.

Preferred Qualifications:

• Healthcare Experience: Experience working in a healthcare environment, preferably in a pharmacy or medical setting.
• Call Center Experience: Experience working in a customer service or call center environment, handling inbound and outbound calls.
• Pressure and Productivity: Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.

What We Offer

At blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. As a Customer Care Representative, you'll enjoy:

• Competitive Compensation: A competitive salary and benefits package, including opportunities for growth and professional development.
• Remote Work: A flexible, remote work arrangement that allows you to work from home and maintain a healthy work-life balance.
• Comprehensive Training: Comprehensive training and onboarding program to ensure your success in the role.
• Career Growth: Opportunities for career growth and advancement within the company, with a focus on promoting from within.
• Diverse and Inclusive Workplace: A diverse and inclusive workplace culture that values and respects individual differences.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare or customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.